Here is a role for someone who enjoys solving problems, improving systems and helping teams work better. This position sits on a team that shapes how CDW delivers services by studying processes, testing ideas and guiding change. It suits someone who likes clear structure, strong teamwork and steady analysis.
CDW is looking for a Sr Services Process Transformation Analyst who can review current workflows, find issues, measure results and help design future solutions. You will work with many teams, support business goals and help confirm that each solution brings real value to the company.
Job summary
Position: Sr Services Process Transformation Analyst
Company: CDW
Location: Remote
Employment: Full time
Salary Range: 100000 to 105000 dollars per year
Job Category: Process Improvement, Business Analysis
What the role covers
This role supports CDW’s Services Process Transformation team. The team designs and tests new processes, tools and structures that help CDW reach growth goals. You work closely with leaders and subject experts to understand current processes, find gaps and propose practical improvements.
You gather business requirements, support solution design, track issues and help measure results. You also take part in system testing and make sure that new processes match the company’s goals. You help teams understand what is changing, why it matters and how it improves daily work.
Main responsibilities
Work with stakeholders
You meet with business teams to learn what they need. You sort and confirm requirements and help set clear project goals. You work with technical teams to understand the core problem and guide everyone toward a shared answer.
Study problems and build solutions
You break down complex issues into smaller parts. You help find root causes and offer simple alternative solutions. You guide change management steps so teams are ready for new ways of working.
Capture issues and pain points
You speak with people across the business to learn where delays happen or what tools create extra work. You record these issues and share them in a clear format.
Review data and measure value
You collect data and study trends. You use numbers to confirm whether an improvement is worth the effort. You help build business cases that support investment decisions.
Map and refine processes
You draw process maps and find bottlenecks. You guide teams on how to fix weak spots and improve steps from start to end. You help test new processes and show how they create value.
Support system testing
You help prepare test plans for new solutions. You review test results and check that each change meets business goals. You confirm that the new process or system works in real use cases.
Align with business goals
You verify that new ideas support the company’s strategy. You help teams understand how each project fits into larger objectives. You maintain a broad view of how processes, systems and outcomes connect.
Build strong relationships
You work with many groups and help them stay aligned. You build trust by sharing clear updates and listening to concerns. You help create a work culture where knowledge is shared freely across teams.
Requirements
Education and experience
You need either a bachelor’s degree with at least one year of IT experience or five years of experience in finance, data analysis, consulting, business strategy or process improvement. You must have experience with process definition, documentation and improvement work.
Skills needed
You must have strong time management skills. You need clear communication skills to speak with leaders, teams and technical groups. You should understand basic financial concepts tied to service businesses.
You must think critically, solve problems creatively and use data to make decisions. You need to manage several tasks at once and adapt to new needs as projects shift. You must pay close attention to detail and stay focused during repeated tasks.
You should know Microsoft Office tools, especially Excel. A master’s degree is a plus. Lean Six Sigma Green Belt experience is helpful. Any experience with data tools such as Power BI is also useful.
Legal and security requirements
This role needs access to Controlled Unclassified Information and export-controlled data. After a conditional offer, you must provide documents that confirm your eligibility to view this information. This includes meeting U.S. Person requirements under ITAR or meeting other authorized access rules.
About CDW
CDW helps customers in business, education, government and healthcare use technology to reach their goals. The company is a Fortune 500 member and supports customers across the United States, the United Kingdom and Canada. CDW believes in teamwork, trust and shared growth.
The company offers fair hiring practices and equal opportunity to all applicants. It aims to run a respectful, clear and open hiring process that values each person’s experience and strengths.
How to apply
Submit your application through CDW’s official careers page. Include an updated resume and any details that show your experience in business analysis and process improvement.
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