Providing exceptional customer support takes more than answering calls; it requires precision, coordination, and the ability to create a seamless service experience from start to finish. The Service Customer Care Representative role at Crown Equipment Corporation offers the opportunity to contribute to one of the world’s leading manufacturing giants while working in a fast-paced, service-driven environment.
This role is ideal for individuals who are detail-oriented, customer-focused, and eager to contribute to a fast-paced, service-driven environment. You will serve as a primary point of contact for incoming service inquiries, coordinate technician dispatch, manage work orders, and maintain accurate records, ensuring smooth daily operations and a high level of customer satisfaction. If you are detail-oriented, customer-focused, and committed to operational excellence, this role provides a strong pathway for growth.
Job Summary
- Position: Service Customer Care Representative
- Company:Crown Equipment Corporation
- Location: Orlando, Florida
- Employment Type: Full-time
- Industry: Material Handling, Manufacturing, Customer Service
About the Company
Crown Equipment Corporation is one of the largest lift truck manufacturers in the world, operating a global network that includes more than 15 manufacturing facilities and over 500 retail locations across more than 80 countries. With a long-standing commitment to innovation, reliability, and customer service, Crown delivers a wide range of material handling equipment, fleet management technology, warehouse products, and service solutions tailored to the needs of diverse industries. The company’s global presence is supported by local expertise, ensuring customers receive responsive service and high-quality support wherever they operate. Crown values long-term relationships, dependable service, and a disciplined approach to operations, making it a recognized leader in both manufacturing and customer care.
About the Role
In this position, you will serve as a central point of contact for both customers and internal service teams. You will process incoming calls, create and maintain work orders, coordinate technician dispatch, and support various administrative functions essential to the service department’s workflow. This role requires a balance of accuracy, customer sensitivity, and strong organizational skills. You will work closely with technicians, billing teams, and other internal departments to ensure that every customer request is handled promptly, professionally, and in alignment with Crown’s service standards. The role also offers opportunities to contribute to departmental efficiency and support cross-functional collaboration.
This role requires the capacity to multitask effectively. As part of Crown’s service support team, you will play a crucial role in coordinating technician dispatch, processing work orders, and maintaining accurate records that support the delivery of high-quality material handling solutions.
Responsibilities
- Process incoming calls from customers and service technicians.
- Dispatch technicians to customer locations based on service needs.
- Enter technician payroll hours accurately and on time.
- Process parts and service billing.
- Create and manage daily work orders.
- Maintain organized records and departmental files.
- Assist other internal departments as needed.
Qualifications
Minimum Requirements
- High school diploma or equivalent
- Less than 2 years of related experience
Preferred Qualifications
- Excellent phone communication skills
- Strong organizational, math, and computer skills
- Proficiency in Microsoft Office applications
- Ability to multitask in a fast-paced environment
- Leadership qualities or technical experience is a plus
Benefits
Crown offers a comprehensive benefits package for full-time employees, including health, dental, and vision insurance, prescription coverage, a flexible benefits plan, 401(k) retirement plan, paid parental leave, paid holidays, paid vacation, tuition reimbursement, life insurance, disability benefits, and additional wellness resources.
How to Apply
Interested candidates should submit their application directly through Crown Equipment Corporation’s official careers website. Ensure your resume reflects relevant customer service, administrative, or coordination experience to strengthen your application.
Equal Opportunity Employer
Crown Equipment Corporation is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate against any employee or applicant based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. We encourage applicants of all backgrounds to apply and join our dynamic team.
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