A trusted recruitment partner is sharing this opportunity for registered nurses ready to make a global impact. UnitedHealthcare is seeking Clinical Care Managers (CCMs) to join the Global Emergency Response and Assistance Center team. This role fits RNs who thrive in high-stakes situations, enjoy problem-solving, and can manage complex medical cases across multiple countries.
CCMs work remotely from anywhere in the U.S., with the requirement to cover 8–12 hour shifts, including every other weekend and holidays. The position is ideal for nurses with acute care experience who want to apply their skills in a global, fast-paced environment.
Job Summary
Position: Clinical Care Manager (CCM), RN – Remote
Company: UnitedHealthcare Benefit Ops – E&I Ops
Location: Remote, United States
Employment: Full-time
Salary Range: $58,800 – $105,000 annually
Job Category: Nursing, Clinical Care, Case Management
Shift Requirements: 8–12-hour shifts, including every other weekend and holidays
Work Authorization: Must be licensed to practice as an RN in the U.S.
About the Company
UnitedHealthcare is part of UnitedHealth Group, committed to simplifying healthcare, creating healthier communities, and removing barriers to quality care. The company focuses on improving healthcare access, affordability, and outcomes for millions of people. UnitedHealthcare values innovation, collaboration, and patient-centered care.
Role Overview
The Clinical Care Manager evaluates and manages complex medical cases for travelers worldwide. CCMs assess patient needs, treatment plans, and local healthcare capabilities to ensure high-quality, cost-effective care. They coordinate care plans, facilitate safe evacuation or return home, and support continuity of care for patients with acute, chronic, or catastrophic conditions.
CCMs serve as a key liaison with healthcare providers, hospitals, and internal teams. They document clinical activities, monitor cases, and escalate issues as needed. The role requires a balance of clinical expertise, communication skills, and independent decision-making.
Key Responsibilities
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Manage global medical assistance cases, ensuring quality and safety of care.
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Collaborate with interdisciplinary teams including logistics and healthcare intelligence.
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Engage with Medical Directors and Physician Advisors for guidance as needed.
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Triage cases, assess clinical needs, and coordinate care plans with logistics teams.
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Work with international and domestic healthcare providers to optimize patient outcomes.
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Review medical records and communicate directly with treatment facilities.
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Participate in quality assurance and review processes as required.
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Document all patient interactions, treatment decisions, and provider communications.
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Identify and escalate potential fraud during pre-authorization and case review processes.
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Support safe patient discharge and repatriation when necessary.
Required Qualifications
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Active U.S. RN licensure.
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Minimum of 3 years of critical acute care experience (ER, ICU, trauma, critical care, triage, or international travel nursing).
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Proficient in medical terminology and electronic medical records.
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Skilled in Microsoft Word and Excel, as well as online data systems.
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Availability for 8–12-hour shifts, including weekends and holidays in a 24/7 environment.
Preferred Qualifications
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Experience in medical assistance, aeromedical transport, flight nursing, cruise line care, or international travel nursing.
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Familiarity with global healthcare variations and cultural differences.
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Knowledge of evidence-based practice guidelines.
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Proficiency in a second language (Spanish, French, Portuguese, Arabic, Mandarin, or other).
Soft Skills
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Strong problem-solving and analytical abilities.
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Excellent interpersonal and communication skills.
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Ability to work independently and in multidisciplinary teams.
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Capacity to synthesize complex clinical information and provide clear recommendations.
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Professionalism and ability to manage high-stress situations with empathy and discretion.
Work Environment
CCMs work remotely but must be flexible to cover extended shifts and respond to urgent global cases. The role requires extensive phone, computer, and collaboration work, as well as engagement with global healthcare systems.
Pay and Benefits
UnitedHealthcare provides competitive pay based on experience, along with a comprehensive benefits package. This includes incentive programs, equity stock purchase, 401(k) contributions, and access to professional development resources. Annual salary ranges from $58,800 to $105,000, depending on experience and qualifications.
Equal Opportunity and Compliance
UnitedHealthcare is an Equal Employment Opportunity employer and adheres to all applicable laws regarding discrimination, harassment, and workplace safety. Candidates must pass a drug test prior to employment.
How to Apply
Applications must be submitted here. Do not share personal information through direct messages. Alternatively, you can visit the UnitedHealthcare careers page, search for “Clinical Care Manager (CCM), RN – Remote,” and complete the online application process.
This role is ideal for RNs seeking to expand their clinical expertise while making a global impact.
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