This role is ideal for someone who enjoys guiding customers, planning projects, and shaping strong training experiences. A third party is sharing this opening to help detail-driven professionals connect with a remote position that supports onboarding and customer success within a fast-growing technology group. If you enjoy clear processes, steady customer contact, and leading project steps from start to finish, this role may be a strong fit.
You will help new customers learn a POS and CRM platform used by car wash operators across the country. You will work with an Account Manager to ensure each customer launches with confidence and understands how to use the platform well. Your work will support long term success and strong customer relationships.
Job summary
Position: Customer Onboarding Manager
Company: National Carwash Solutions
Location: Remote, Georgia based role
Employment: Full time
Salary Range: Not listed
Job Category: Customer Success and Onboarding
Main responsibilities
You will manage the onboarding process for new customers. You will be the main point of contact and will guide each customer through timelines, tasks, and requirements. You will work closely with an Account Manager to support a smooth start.
You will build detailed onboarding plans. You will use tools such as Monday.com, Azure DevOps and internal systems. You will track tasks, follow up with teams and keep each project moving.
You will meet with internal groups such as implementation, product and support. You will coordinate steps, share updates and help solve issues early. You will make sure each launch meets the required date.
You will lead onboarding calls. You will help customers understand goals, needs and next steps. You will check on progress and keep everyone aligned.
You will watch for risks. You will flag possible delays and help remove blockers. You will ensure each customer has what they need at the right time.
You will manage follow-ups. You will track items for both internal and external teams. You will keep all parties informed until each step is complete.
Training and enablement
You will deliver training sessions. These may be live or recorded. You will tailor sessions to groups such as support, marketing and operations teams. You will help customers learn the platform in simple, clear steps.
You will create training guides. You will build walkthroughs and how-to documents that help customers solve problems on their own. You will update materials as the platform changes.
You will review the onboarding program and improve it often. You will adjust the curriculum as the product grows. You will use feedback from customers to improve future training.
You will make sure each customer feels ready by the end of onboarding. You will help each team feel confident and prepared to use the system day to day.
Relationship management
You will help build trust from the first meeting. You will support early contact and help guide customers into a strong long term relationship with their assigned Account Manager.
You will keep communication clear and steady. You will share updates, next steps and responsibilities as needed. You will help customers stay informed throughout the process.
You will support the transition to ongoing management. You will partner with Account Managers and Support to ensure a smooth handoff at the end of onboarding.
You will collect feedback after launch. You will learn where customers need more help. You will use this insight to shape better learning experiences.
Process improvement
You will document each onboarding project. You will keep records of steps, dates and tasks. You will maintain a clear view of how each customer moves through the process.
You will help review workflows. You will suggest improvements that make onboarding faster and easier. You will share best practices with teams and help refine shared processes.
You will track onboarding metrics. These may include timelines, satisfaction scores and training engagement. You will use these numbers to guide future updates.
Team leadership
You will lead a team of junior specialists. You will assign work, support their growth and help maintain a positive team culture.
You will hold coaching sessions. You will provide feedback, answer questions and help each team member improve their skills.
You will create and deliver training programs for new hires. You will help existing team members stay up to date on new tools and methods.
You will monitor performance. You will help guide improvements and ensure the team meets goals tied to retention and expansion.
Required skills
You need a bachelor’s degree and five years of experience in onboarding, project management or customer success. You must be organized and strong with follow-up. You should be confident leading meetings and training groups.
You must know how to create clear documents, guides or playbooks. You must be able to explain complex topics in simple ways. You should be able to manage several projects at once and stay focused under pressure.
You should be ready to learn new tools and adapt as the company grows.
Preferred skills
Project management certification is helpful. Experience with SaaS onboarding, CRM systems, training design or consulting is also helpful.
Benefits
You may receive a competitive salary, possible equity, a 401k match and strong medical, dental and vision support.
How to apply
Apply here. Share a resume that highlights your onboarding experience, training skills and project management background. The hiring team will reach out if you are selected.
Leave a Comment