Client Partner at Kinaxis Remote USA

Large companies need clear support when they plan and manage supply chains. This role places you at the center of that work. You will guide clients, support new plans, and help teams deliver services that match real needs. The job suits someone who can build trust, plan well, and speak with many people at once.

This position is remote. You can work from home within the United States. You will work with teams across sales, product, and services to help clients use Maestro and related services.

Job Summary

Position: Client Partner
Company: Kinaxis
Location: Remote USA
Employment: Full time
Salary Range: Not stated
Job Category: Professional Services and Supply Chain

About the Company

Kinaxis focuses on supply chain management and planning for companies around the world. The team started in 1984 with three engineers in Ottawa, Canada. It has grown into a global group with more than two thousand employees who support many users across many countries. The company now supports over forty thousand users in more than one hundred regions. Kinaxis continues to grow in the United States and other parts of the world as it expands its services.

About the Role

The Client Partner works within the Professional Services team. Your job is to shape and sell the service plans needed to deploy Maestro, which was once known as RapidResponse. You will support other services as well, such as change plans, business process work, custom training, and integration tasks. You will act as a trusted advisor to clients, help them understand their needs, and guide them to the right approach. You will also work with many groups inside and outside the company, including senior leaders and key partners.

What You Will Do

• Manage a set of accounts and find service needs within those accounts.
• Support each step in the service sales cycle.
• Present clear plans for deployments and suggest phased work when needed.
• Build account plans that help meet revenue goals.
• Work with the Sales team to support new deals.
• Prepare full statements of work, showing cost, time, and resources.
• Lead workshops to understand client problems and form design plans.
• Work with teams across Professional Services, Product Management, Support, and Sales.
• Help develop clients who can act as references for the company.
• Build strong ties with partners who help sell or deploy Kinaxis tools.
• Act as the trusted advisor for deployments across each project.

What We Are Looking For

• A bachelor’s degree in computer science, engineering, business, supply chain management or related fields.
• At least seven years of experience in large software deployments.
• Experience preparing statements of work for projects.
• At least five years in professional services sales with new clients.
• A background in consulting.
• Strong communication skills with comfort speaking to senior leaders.
• A solid record of meeting revenue goals.
• Strong thinking skills with an ability to understand complex deployments.
• Ability to travel thirty to sixty percent of the time in the United States and at times outside the country.
• Maestro or RapidResponse certification is an added advantage.

Extra Notes About the Work

Kinaxis supports supply chains for many known brands such as Ford, Unilever, Yamaha, and others. The work you do helps these companies keep products on shelves and make sure key items reach people who need them. The company also values growth, fairness, and support for its team. It offers fitness programs, flexible days off, training, mentorship, and other support.

Inclusion and Hiring Practices

Kinaxis welcomes all applicants. The company offers support during the hiring process for candidates who need help. It uses AI tools for screening, but human staff make all hiring decisions. Only use the provided contact information if you need accessibility help.