A third party is sharing this opening for candidates who enjoy relationship building, travel, and student engagement. The role supports a wide network of study abroad partners and plays a key part in helping campuses increase global opportunities for their students. It suits someone who likes steady communication, problem solving, and guiding institutions through detailed program needs.
The position focuses on support for universities across the western United States. It blends strategic work with day-to-day outreach and aims to help schools meet their mobility goals while strengthening the ISEP brand.
Job summary
Position: Assistant Director for Member Relations
Company: ISEP
Location: Remote, based in AZ, CO, NV, OR, UT, or WA
Employment: Full time
Salary Range: 65,000 to 80,000 per year
Job Category: International Education, Membership Relations
About the company
ISEP works with universities across many regions to increase access to global study. The group supports student mobility, partnership growth, and program quality. Staff members collaborate with schools, advisors, and offices that handle student services, curriculum, and wellness. ISEP values connection, access, and a strong global mindset.
About the role
The Assistant Director for Member Relations supports institutions across the western states and helps guide outreach strategy for the region. You will work closely with the Director for U.S. Member Relations and will take part in growth plans that aim to expand engagement, especially in California. You will also serve as the primary contact for assigned member universities and will guide them through program delivery, recruitment efforts, and membership expectations.
The role is a blend of strategic planning, campus outreach, data review, and student-focused advising. You will help strengthen relationships with coordinators and other staff who support study abroad. You will also work with internal teams to ensure consistent support across the network.
Regional leadership and growth efforts
You will help set direction for the western region and support outreach that highlights high-potential partnerships. You will study trends within California and other western states to understand where new engagement may grow. You will also support on-site presence at affiliate campuses and help guide strategies that lead to more student participation.
The role includes close work with the Director of Affiliate Engagement. You will help increase visibility on campuses and promote ISEP’s offerings through visits, meetings, and campus events. You will also support a plan focused on Hispanic Serving Institutions and help shape materials and programs that match their needs.
University relations and advising
A major part of the role is oversight of assigned universities. You will guide coordinators through processes, support their recruitment plans, and help maintain membership standards. You will offer training for new staff and refreshers for returning staff. You may visit campuses to meet partners, talk with students, and take part in fairs or advising sessions.
You will help build recruitment strategies that reflect each campus’s culture and program needs. You will also review mobility goals and help universities reach their targets. This includes gathering feedback, checking trends, and shaping advice built on clear data.
Program quality and member expectations
You will monitor the quality of program delivery and help resolve issues raised by coordinators, students, or internal teams. You will assess membership concerns and guide next steps when standards are not met. You may work with Student Services to help address student satisfaction and ensure a smooth experience before, during, and after study abroad.
You will help maintain health and safety practices, review plans for the region, and support responses to emergencies when needed. You may also join the emergency phone rotation, which reaches beyond normal work hours.
Data, systems, and internal tools
The role requires steady use of ISEP’s enrollment and program tools. You will update member profiles, check program details, edit information for the student website, and help track chances of placement. You will also review CRM data to understand patterns and adjust regional plans.
You will offer feedback to the Marketing and Communications team so they can build materials that match campus needs. You may also work with the Academic Strategy and Program Development team to request research and help guide new program ideas.
Collaboration and outreach
You will take part in cross-regional meetings to support quality across all locations. You may help supervise student workers for selected institutions and will join conferences and events to build awareness of ISEP. This part of the work helps communicate the value of global learning and keeps the network engaged.
Travel depends on the academic calendar and other deadlines. Some seasons require more movement across campuses to build momentum and maintain partner relationships.
Required qualifications
The job requires a bachelor’s degree plus six to seven years of experience in international education or a related field. You should have time abroad through study, work or travel. Strong communication skills are essential, along with the ability to manage many tasks at once. You must be able to review data, understand trends and support decisions with clear reasoning.
You should be comfortable speaking with staff at all levels and should understand how to build trust with campus partners. You must also feel confident working with diverse communities and supporting goals linked to bilingualism, cultural skills and global growth.
Preferred qualifications
A master’s degree is helpful. Knowledge of the California higher education system adds value. Experience in a U.S. study abroad office or past work with student events will strengthen your fit. Experience with Salesforce, Asana or similar tools is also useful.
How to apply
Submit your application here. Make sure your resume reflects your advising skills, campus outreach experience and knowledge of student mobility programs.
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