Job Description
This role is open to high school leavers, and it entails initiating outbound calls to O’mari clients to market and sell the product and its riders. The key goal is to ensure information on the products is accurately disseminated to clients. Agents are also responsible for tele-marketing of the products and escalating complex customer issues encountered.
Duties and Responsibilities
Key Result Areas:
– Building rapport with customers
– Consistency and interaction when handling customers on O’mari platforms.
– Outbound calls which including Tele-marketing, on-boarding, and surveys.
– Ensuring that customers understand product information
– Escalating issues to the appropriate channel.
– Completing call logs and call reports, and updating them in the database.
– Participating in activities designed to improve customer satisfaction.
– Participating in activities designed to improve business performance.
Qualifications and Experience
Key Competency Requirements
• Confident and self-motivated with a strong work ethic
• Basic computer proficiency, particularly with Microsoft applications.
• Team-oriented, open minded and willing to learn.
• Able to function effectively in a fast-paced work environment.
• Customer service orientation and organizational skills
• Good data entry, typing/keyboard skills and impressive telephone etiquette.
• Knowledge of administration and clerical processes
• Punctuality and consistent work attendance
• Able to maintain customer information confidentiality.
• Agile to new products and technological changes
• Knowledgeable about the Financial industry
• Brand Ambassador-making lasting impression as the first point of contact
Skills
Client Relationship Management
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education: High School
Qualifications
• At least 3 Advanced (A) level passes.
How to Apply
Click to Apply
Leave a Comment