Job Description
As the Reservation Manager, you will oversee all bookings and reservations at The Manor House, ensuring a seamless guest experience from inquiry to arrival. Your role is central to optimizing occupancy, maintaining guest satisfaction, and supporting front-of-house efficiency.
Duties and Responsibilities
Manage room and service reservations for The Manor House
Maintain accurate availability calendars and booking records
Coordinate with reception and housekeeping for guest readiness
Respond to booking inquiries via email, phone, and online platforms
Prepare daily reservation reports and occupancy forecasts
Qualifications and Experience
Diploma or Degree in Hospitality, Tourism, or Business Administration
Minimum 1 year experience in hotel reservations or front office management
Familiarity with hotel booking software
Strong communication and organizational skills
Customer-focused with attention to detail
How to Apply
Send CV to: perfect@lounge.co.zw
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