Job Description
📍 Location: Harare
🕒 Employment Type: Full-Time
💼 Department: IT / Technical Support
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📝 Job Description
We are looking for a proactive, solution-oriented IT professional to join our IT team at T.G. The successful candidate will play a critical role in ensuring our network infrastructure is stable, secure, and optimized.
A sharp eye for detail and a focus on preventative maintenance will be key, as this role involves not just fixing issues, but anticipating and preventing them before they occur. The role also requires preparing daily comprehensive reports on system performance, incidents, and preventive actions to ensure transparency and accountability.
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Duties and Responsibilities
🔧 Key Responsibilities
Monitor and maintain LAN, WAN, and internet systems to ensure consistent uptime and reliability
Diagnose and resolve hardware, software, and connectivity issues quickly and effectively
Install, configure, and update network hardware and software
Assist in the setup and maintenance of firewalls, routers, switches, and wireless access points
Provide operations support and technical assistance to end-users, escalating complex issues when needed
Document network configurations, changes, and troubleshooting steps accurately
Prepare and submit daily comprehensive reports on system performance, incidents, and preventive actions taken
Collaborate with IT staff to implement network upgrades, security protocols, and preventive measures
Ensure compliance with company policies, security standards, and data protection requirements
Proactively identify and address potential network vulnerabilities through preventive maintenance
Strong working knowledge of VPNs, TCP/IP, DNS, DHCP, and other core networking protocols
Qualifications and Experience
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🎓 Qualifications
📚 Education & Certification
Diploma or Degree in Information Technology, Computer Science, or related field
Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft MTA are highly desirable
🛠 Skills & Experience
Proven experience in network support, IT helpdesk, or operations support roles
Strong understanding of Windows and Linux operating systems
Familiarity with network monitoring tools and diagnostic utilities
Excellent problem-solving, troubleshooting, and communication skills
Ability to work independently and manage multiple tasks effectively
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🌟 Preferred Attributes
Proactive and solution-oriented mindset — not just solving problems, but preventing them
Strong attention to detail and organizational skills
Calm under pressure, able to resolve issues efficiently in high-demand environments
Commitment to continuous learning and professional growth
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How to Apply
📩 To Apply: Send your CV and application to talentsearch205@gmail.com
🚀 Join T.G. and help us maintain a resilient, secure, and high-performing IT environment!
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