Web & App Maintenance

• Ensure all features on the digital platforms are working as should, and correcting any errors that may arise. 
• Monitor digital platform uptimes and taking corrective action to ensure stable and consistent uptime. 
• Liaising with relevant stakeholders to improve and maintaining fast load times. 
• Updating back-end and front end to ensure stability, security, and optimal performance. 
• Coordinate app store updates and manage release notes. 
• Keeping abreast industry trends and ensuring the eNCA digital remains current.

Content & Asset Management

• Ensuring the back end and front-end is optimal for content creation, loading and consumption. 
• Support relevant teams on best-design and practises for content. 
• Ensure SEO across the site. 
• Assisting the content teams with SEO for specific content. 
• Collaborating with the commercial teams to execute client campaigns. 
• Collaborating with the commercial teams on innovations for clients. 
• Manage homepage, carousels, headers, footers, and general content blocks of the platforms to ensure it is functioning properly and delivering content to the best of its abilities. 

Troubleshooting & Support

• Identify and resolve technical issues related to content rendering, layout, broken links, or interactive elements. 
• Serve as the first responder for CMS errors, app glitches, or API failures. 
• Monitor customer feedback for any problems or errors with the digital platforms.

Analytics & Reporting 

• Set up digital platforms for appropriate tracking using relevant tags and events. 
• Assist Data & Insights Specialist with analytics. 
• Use analytics to make recommendations on changes to the platforms.

Deployment & Versioning

• Stage and deploy updates, app builds, or CMS changes. 
• Perform testing and QA across platforms before updates go live. 

Content and Platforms

• Develop, implement, and maintain new website and app. 
• Ensure 99.9% uptime of website and app. 
• Deploy industry best practice to enhance speed of the website and app. 
• Deploy industry best practices to enhance user experience. 
• Ensure website and app is working as should, and that content is categories, published and displayed as should. 
• Test enhancements, new features, and innovations on a test environment, ensuring 99.9% confidence before deploying to the production environment. 

Audience 

• Monitor user feedback to understand where improvements on the website and app can be made. 
• Identify user journeys for opportunities to exploit, and weakness to strengthen.

Stakeholder Relationships

• Provide support to editorial team to ensure content is upload to website and app as and when needed. 
• Work closely will all service provides to implement best practice technologies on the website and app. 
• Maintain relationships with service provides to ensure no disruption to the going concern or the enhancement of the eNCA digital offerings. 
• Explore innovations with external stakeholders to establish eNCA digital as a leader in the industry. 
• Work closely with the editorial and other relevant departments to enhance content for web and app. 
• Work closely with the commercial team to execute client campaigns. 
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives. 
• Seek partner opportunities to expand content offering.

Qualifications 

• ​​National Senior Certificate​ is Essential
• ​​National Diploma​ in IT, Computers and/or Programming is Essential
• ​Bachelors Degree in IT, Computers and/or Programming is Recommended

Experience 

• 3 years Journalism, Media, or Digital Newsroom and/or related field is Essential
• Drivers Licences is Recommended