KEY RESPONSIBILITIES:

• ​Supervise daily warehouse operations: manage receiving, putaway, picking, packing, and dispatch to meet customer SLAs.
• Enforce safety and security: maintain a safe workplace, enforce PPE, lock‑and‑key controls, and restricted access for excise goods.
• Ensure regulatory and customer compliance: follow tobacco‑specific SOPs, excise documentation, traceability, and audit readiness.
• Lead and develop staff: coach teams, run shift briefings, manage attendance, and support performance reviews.
• Coordinate with carriers and customer contacts: schedule inbound/outbound movements and resolve shipment exceptions.
• Drive continuous improvement: identify process improvements, reduce waste, and support cost control initiatives.
• Report and escalate: prepare daily/weekly operational reports and escalate issues to management and the customer as required.

WHO WE ARE LOOKING FOR

Someone with:

• ​Minimum 3–5 years warehouse supervisory experience in a 3PL or high‑security environment.
• Experience with WMS and inventory control; familiarity with barcode/RFID systems preferred.
• Forklift and equipment certification where applicable.
• Strong communication and leadership skills with proven ability to manage shift teams and customer interactions.

Key performance indicators (KPIs)

• On‑time dispatch rate; inventory accuracy; order pick accuracy; safety incident rate; customer satisfaction / SLA compliance.

Working conditions & compliance notes

• Role requires adherence to strict security and age‑restriction policies for tobacco products, participation in audits, and occasional overtime during peak periods.
• The supervisor must maintain confidentiality and integrity in handling excise‑sensitive inventory