- Job Type Full Time
- Qualification Bachelors
- Experience
- Location Western Cape
- City Cape Town
- Job Field Customer Care
Vice President 1-Customer Care Voice-Customer Experience at EXL South Africa
Vice President 1-Customer Care Voice-Customer Experience
About the job
Accountabilities
- Ensure seamless transition and flawless service delivery
- Focus on transition with ‘Zero’ impact on service delivery
- Focus on efficiencies – leaner, greener and faster
- Focus on Process stabilization & sustained delivery
- Reducing operation costs
- Make TBP more effective
- Build effective process management system
Desired Skills and Experience
- Communication Planning and Strategy Development , Computer Navigation , Conflict Management , Influencing and Negotiation Strategies , Off-shoring technology set-up like Bandwidth utilization etc. , Speed Typing , Stakeholder Engagement , Strategic Competencies
Method of Application
Interested and qualified? Go to EXL South Africa on www.linkedin.com to apply
Leave a Comment