Job Description

Summary of role

• As a native mobile app product designer at Accenture South Africa, you will lead multidisciplinary initiatives that align user needs, business goals, and technological possibilities, with a primary skill in leading mobile app design work.
• Your role goes beyond UX and UI execution, encompassing product strategy, scalable design practices, and AI-driven innovation. You will play a pivotal part in guiding design teams, shaping strong client relationships, and positioning design as a catalyst for measurable business outcomes.
• The role demands foresight to create sustainable, tangible solutions that can be tested, validated, and seamlessly embedded into people’s daily lives, ensuring both immediate impact and long-term value.

Responsibilities

Design Leadership & Delivery

• Lead design workstreams and ensure high-quality outputs across UX, UI, and interaction design, with a primary focus on native mobile app design and a secondary focus on responsive web application design (Level 9).
• Oversee multidisciplinary design teams and manage delivery across multiple projects or platforms (Level 8).
• Drive large-scale, multi-market design programmes that integrate strategy, design, and technology (Level 7).

Strategy & Vision

• Translate insights into user stories, flows, and tangible design deliverables (Level 9).
• Influence product roadmaps, define scalable design practices, and embed human-centred design (Level 8).
• Define and evolve design vision, embedding systematic practices across organisations and markets (Level 7).

Stakeholder & Client Engagement

• Present design decisions clearly, using storytelling to influence stakeholders (Level 9).
• Shape client relationships, ensuring design aligns with business goals and measurable value (Level 8).
• Act as the primary partner to senior executives, framing design as a driver of business transformation (Level 7).

Systems & Innovation

• Apply and evolve design systems to ensure accessibility, consistency, and scalability (Level 9).
• Implement governance models, design operations, and AI-enabled workflows (Level 8).
• Champion design innovation at scale, driving adoption of AI and identifying new opportunities for growth (Level 7).

Team Development & Culture

• Mentor junior designers on craft, process, and stakeholder engagement (Level 9).
• Coach and develop teams to balance strategic thinking with executional excellence (Level 8).
• Build and grow design capability, culture, and talent pipelines across the organisation (Level 7).

Activities

• As a Product Designer, you will be hands-on in shaping and delivering user-centred digital products. Your activities will span research, design, collaboration, delivery, and continuous evolution of products.

User Research & Analysis

• Conduct user research through interviews, surveys, and usability testing to uncover needs, behaviours, and pain points.
• Analyse qualitative and quantitative data (research insights, analytics, and market trends) to inform design decisions.
• Create and maintain user personas, journey maps, and empathy maps to ensure design solutions align with target audiences.
• Perform competitor benchmarking and best practice analysis to identify opportunities for differentiation and optimisation.

Interaction Design

• Define information architecture to structure content and functionality for clarity and ease of use.
• Map and design browsing flows that allow users to intuitively explore products and complete tasks.
• Develop low- to mid-fidelity wireframes that establish structure, hierarchy, and interaction notes with detailed specifications.
• Create interaction models that describe how users engage with an interface, ensuring behaviours and responses feel intuitive.

Visual Design & Prototyping

• Design polished, functional, and accessible interfaces that align with the product vision and user needs.
• Apply systematic design practices, contributing to and extending enterprise design systems and UI libraries.
• Iterate on design solutions based on feedback from users, stakeholders, and cross-functional teams.
• Build interactive prototypes to test and validate design concepts, ensuring seamless and engaging experiences.

Collaboration & Communication

• Work closely with Product Owners and stakeholders to refine requirements, align design with business goals, and prioritise features.
• Partner with Developers to ensure accurate implementation of designs, providing specifications, guidance, and clarifications.
• Actively participate in agile ceremonies (stand-ups, sprint planning, reviews, and retrospectives) to keep design integrated into delivery.
• Present and articulate design concepts and rationale to teams and stakeholders, adapting communication styles for technical and non-technical audiences.
• Create case study assets and showcases that highlight the value of design, reinforcing its impact within the organisation and with clients.
• Support business development by contributing to bids, proposals, and pitch materials, demonstrating how design can generate value and differentiate Accenture’s offering.

Testing & Validation

• Plan and conduct usability testing to validate design concepts and uncover improvement opportunities.
• Collaborate with Product Owners, Developers, and Data Analysts to design and run A/B tests, using data to guide design refinements.
• Incorporate insights from testing, feedback, and analytics to optimise experiences against user needs and business KPIs.

Continuous Improvement

• Stay up to date with emerging design trends, tools, and methodologies, applying them to enhance practice.
• Advocate for user-centred, inclusive design across the product lifecycle, ensuring accessibility and equity are built in.
• Contribute to retrospectives and team reflections, identifying opportunities to improve workflows, tools, and ways of working.

Job Requirements

• 7+ years in UX, UI, and product design, ideally in consultancy or digital product environments.
• Experience with designing several mobile apps, that have launched in the market.
• Tertiary qualification in Design, HCI, or a related field.
• Proven ability to lead teams, scale systematic design practices, and embed efficient workflows.
• Strong expertise in Figma, prototyping software, and the MS Office suite, with knowledge of AI-assisted design technologies.
• Comprehensive understanding of branding, marketing, data, social media, business analysis, and development.
• Strong portfolio demonstrating both craft-level design and systems-level thinking.
• Excellent facilitation, storytelling, and influencing skills for senior stakeholders.
• Ability to perform under pressure, meet deadlines, and maintain organisational efficiency.