ROLE PURPOSE

• Responsible for effective engagement with Utility Service Providers to ensure efficient query and dispute resolutions, timeous opening and termination of utility accounts. Sourcing key information from Utility Service Providers and other key stakeholders and disseminating it to rest of the Business.

MAIN OUTPUTS

• Key stakeholder relations management.
• Utility query and dispute resolutions.
• Opening of new utility accounts.
• Termination / closing of utility accounts.
• Spearheading the process of payments & recovering of deposits and credits, where necessary.
• Query resolution.
• Assist with coordinating of meter readings.
• Maintain progress tracker, supplier and client activity reports and other related documents.
• Professional liaison with internal departments, clients & external bodies.

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• Valid SA Driver’s License
• Finance Qualification or studying towards (advantageous)
• 2 years’ experience in a utility’s environment, preferably municipal environment / interacting with Utility Service Providers (Municipalities/ Eskom and landlords)
• Computer literacy with sufficient knowledge of MS Office software. (Specifically, MS Outlook, MS Word and strong MS Excel)

FUNDAMENTAL COMPETENCIES

• Personal impact/ persuasiveness
• Organized
• Stress tolerance
• Accuracy
• Energetic/ Driver/ Self-starter/Perseverance
• Initiative / Proactivity
• Result orientated
• Planning ability
• Problem solving
• Customer / Client Focus
• Analytical
• Relationship building
• Listening
• Team player
• Email & Telephone Etiquette
• Oral & Written Communication