What you’ll do:

UX Design & Strategy

• Conduct customer research and develop user journey maps to uncover key pain points and opportunities.
• Advocate for customer needs through collaborative workshops and design reviews.
• Translate insights into wireframes, prototypes, and user flows that improve ease-of-use and clarity for customers.
• Collaborate with cross-functional teams to align design with business goals and user needs.

UI Design

• Design intuitive, visually engaging interfaces for websites, customer portals, digital nurturing journeys (e.g. abandon cart to quote, quote to sale) and other customer communication journeys and communications.
• Deliver responsive layouts optimised for desktop, tablet, and mobile devices.
• Develop and maintain design systems and reusable UI components to ensure brand consistency.
• Collaborate with developers to ensure accurate implementation of UI designs.

Digital Asset Design

• WordPress website – both the initial design and ongoing enhancements.
• Digital nurturing journeys in HubSpot.
• Design high-performing landing pages, email layouts, banners, and marketing assets to support acquisition and retention campaigns.
• Support CRO and A/B testing efforts by creating test variations and evaluating performance outcomes.

General

• Completion of user journey maps and wireframes within project timelines.
• Consistent design system usage across digital platforms.
• Compliance with all relevant Pacific Policies and Procedures, including specific role level responsibilities.
• Carry out other duties that are within the limit’s skills, competence, training and/or experience as deemed necessary for the successful operation of the organisation.
• General design skills, to assist with adhoc graphic design requirements.

What we’re looking for

• Degree or diploma in design.
• 3+ years’ experience in a UX & UI role, ideally for consumer-facing brands.
• Proven experience designing WordPress websites.
• Experience designing within HubSpot Marketing Hub, or similar.
• Proficiency in Figma, Sketch, Adobe XD or equivalent.
• Strong knowledge of UX principles, responsive design, and design systems.
• Bonus: Experience with HTML/CSS and A/B testing strategies.