Your day at NTT DATA

• The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.
• This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.
• This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Key Responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco CCNP
• Aruba ACSP or ACP would be advantageous
• F5 BIG-LTM 301A&B would be advantageous
• Cisco Meraki Solutions Specialist would be advantageous
• Cisco Dev Net certification would be advantageous

Required experience:

• Minimum 6–8-years implementation experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Cisco Routing, Switching and Wireless skills are essential.
• Cisco Meraki Routing, Switching, Wireless & SDWAN skills advantages
• Cisco Viptela SDWAN skills would be advantageous
• Cisco Datacentre – Nexus skills would be advantageous
• Cisco Catalyst Centre skills would be advantageous
• F5 Big – IP Server Load Balancing skills would be advantageous
• InfoBlox DDI(IPAM) skills would be advantageous
• Ekahau – Wireless surveys skills would be advantageous
• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Seasoned experience in diagnosis and troubleshooting