CORE PURPOSE OF THE JOB 

• To perform effective and efficient training facilitation to new and existing employees, thereby ensuring that they are equipped with the required knowledge, skills and competencies to perform the job.
• Responsible to ensure that training is ongoing through efficient planning and coordination of training initiatives that meet the needs of the organisation.

MAIN FUNCTIONS OF THE JOB

Skills Development Facilitation

• Serves as the Skills Development Facilitator for the Bank with Bank SETA.
• Responsible for the compilation and submission of the Workplace Skills Plan and Annual Training Report to Bank SETA annually in keeping with Bank SETA Guidelines and deadlines.
• Responsible for the application for funding for training opportunities as and when made available by Bank SETA in keeping with all application requirements and deadlines.
• Provide documentation timeously to Bank SETA as required.
• Responsible to ensure that all payments due to the Bank for Bank SETA funded training is received.
• Ensure that all Bank SETA audits are facilitated and that all findings are addressed.

Training Content Design and Development.

• Researches and investigates content for new learning materials and assessments and enhancements to existing training material.
• Designs training courses (outcomes-based training) and programmes necessary to meet training needs or manage this activity via external providers.
• Revises current training material to ensure training is comprehensive and professional
• Prepares necessary training manuals for staff for use within the training environment
• Design, develop and conduct assessments to evaluate that all learning requirements have been met and the learners are deemed competent.
• Partner with key specialist subject matter experts within the Bank via a train the trainer approach to deliver specialized training to staff.
• Establish on-going training needs through the inspection of internal reports from audit, ICO, Shariah and customer services and develop targeted training to address these gaps.
• Develop and implement e-learning training material via the Bank’s learning management system.
• Prepare presentations for staff training / awareness sessions as and when required.

Induction and On-boarding

• Facilitates induction training for new employees including introductions to relevant department managers.
• Ensures all required accesses and IT requirements are arranged, in consultation with the department manager, prior to the employee’s arrival.
• In consultation with managers, ensure that internal on the job training plans are created for new employees before the commencement of employment.
• Arrange all compulsory training for the employee and ensure training plans implemented are signed off accordingly
• Develop job specific training for employees who are promoted or transferred internally to ensure that there is appropriate hand over and skills transfer.

Facilitation

• Conducts training for all new and current staff, on the Bank’s products and systems and soft skills training.
• Create assessment for every training intervention using a variety of assessment methods on the Bank’s learning management system.
• Introduce interactive training methods to ensure employees engagement.
• Deliver refresher training courses where necessary to re-enforce training that was provided either internally or externally.

Administration

• Conduct training needs analysis to identify the training requirements for employees.
• Prioritizes the training needs in collaboration with managers for their teams
• Manages the training library and training databases, to ensure that all material is relevant and updated regularly.
• Ensures that all training records are accurately and timeously captured on the Bank’s HR information system.
• Assign training to staff via the learning management system timeously and monitor for completion within prescribed deadlines.
• Maintain accurate training registers for record purposes.

Coordination

• Coordinates all internal training for staff. in collaboration with management.
• Ensures that training delegates are advised and reminded of the training in advance.
• Ensures that internal training venues are booked in advance, and all equipment is available.
• Liaises with the IT and Facilities department with regards to logistical arrangements for the training for delegates attending from other branches.
• Ensure that the training / awareness presentations and IT equipment are tested prior to the commencement of presentations
• Requests feedback from trainees’ post training via surveys. Book external training for staff which includes training arising from their PDP’s, development plans or succession plans.
• Ensure that staff sign training contracts where required prior to the commencement of the training in keeping with the Bank’s training policy.
• Ensures active participation at training committee meetings by preparing high quality submissions and meeting packs to the committee.
• Assists to implement the training plan and training strategy of the Bank.

Special Projects

• Becomes acquainted with the product / service, features and operational aspects through attending technical meetings to obtain clarity and guidance on training requirements.
• Develops training material for special projects and in collaboration with internal and external stakeholders.
• Monitors the effectiveness of the training conduct through consultation with managers and staff.

Requirements
QUALIFICATIONS

• A related HR degree or equivalent qualification will be an advantage
• An accredited Trainer Certificate
• Skills Development Facilitator
• Assessor and Moderator
• Train the Trainer
• Certificate in design and development of training content and assessment

PREFERRED EXPERIENCE

• A minimum of 3-4 years’ experience as a Specialist Trainer. Extensive experience in using training software and learning management systems
• Banking experience will be an advantage

KNOWLEDGE

• Microsoft Office at advanced level
• Knowledge of learning principles
• Knowledge of assessment principles and design of assessment tasks
• Knowledge of Banks products and services
• Knowledge of SETA requirements and standards
• Understanding of National Qualifications Framework and SAQA materials
• Design and develop outcomes-based training material and assessments
• Good understanding of training methods
• Excellent Presentation and facilitation skills
• Knowledge of e-learning content development
• Knowledge of learning management systems