REQUIREMENTS :

• Grade 12 certificate or equivalent qualification; Basic Computer Certificate will be an added advantage. no experience is required.
• A valid driver’s license will be an added advantage.

DUTIES :

• Ensure that all switchboard is maintained at all times. Maintain the telephone database, provide messaging services, maintain effective performance of answering direct calls, maintain internal telephone directory.
• Provide switchboard services to all clients, assist with any telephone related duties required by the management, attend to high priority calls and forward calls to relevant business units and identify and report telephone faults through emails, maintain the functional telephone system, ensure that switchboard and telephone equipment is working in order.
• Reports all faults to technical service providers, report all faults on telephone lines to the information services unit within the department.
• Update and maintain accurate contacts and information list of services, departments, staff members and application requirements. Administer telephone accounts. Ensure effective and efficient communication both internally and externally. Provide accurate information to the clients.