Job Purpose

• To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• Collaborating with stakeholders, engineers, and operational SMEs to ensure all relevant parties are up to date with what is top of mind within the reliability service offerings
• Evolve services based on customer needs and technology to ensure we remain competitive in the market
• Influence and collaborate with squads during service or platform design to proactively prevent system failures and enhance performance
• Engage with Asset/Journey squads to adopt SRE practices with a core focus to contribute towards incident management and advocate for blameless post mortems.
• Engage and influence squads with regards to observability, high availability utilising new or existing technology and Improve disaster recovery plans.
• Implement automated-based solutions to achieve high availability, efficiency, reduce cost and performance to systems.
• Coach squads on best practices within the organisation via internal forums to position SRE fundamental knowledge and promote enterprise-wide knowledge sharing
• Assist with creating and maintaining system health and performance metrics reflecting real-time data, enabling proactive resolution and faster troubleshooting.
• Collaborate and partner with DevOps engineer/coach to ensure efficient (CI/CD) pipelines and resolve any failures or improve.
• Take charge of technical leadership, engage, with squads to identify best solutions, and support and guide Junior SRE’s.
• Assist in defining and implementing metrics related to performance of services such as SLO’s, SLI’s and SLO’s.
• Defining and delivering Site Reliability Engineering technical standards in partnership with all disciplines of software engineering.
• Participate and closely work with relevant COE’s to improve release of new features to facilitate time to market.
• Ability to build and maintain strategic relationships with the business units and vendors in order to be in sync on current ways of work and business decisions that are being embraced
• Conduct assessments within squads to measure SRE maturity, provide report and outline a plan to assist on moving to next level with continuous feedback.
• Adhere and comply with Nedbank group information management, data integrity and security policies and best practices.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Manage multiple concurrent objectives, projects, groups, or activities, making effective judgements as to prioritisation and time allocation

Technical Skills

• Working Experience of Operating System (Linux or Windows)
• Knowledgeable with microservices and containerization; K8s or Docker
• Troubleshooting and rout cause Analysis
• SRE Best practices
• In-depth knowledge of DevOps framework
• Experience and knowledge of programming languages(C#, Java, Python, Bash)
• Proactivity in seeking Improvement opportunities
• Experience with troubleshooting production systems/applications

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 5 IT Experience  with 3 years in relevant technology or domain