Description

Purpose of the Role:

• The Training Facilitator is responsible for delivering immersive, hands-on training to DIY retail store teams, focusing on both customer-facing sales techniques and practical, technical skills required for home improvement projects.
• This role plays a critical part in equipping team members with the confidence, experience, and knowledge to advise customers, demonstrate techniques, and support DIY product sales through real-world know-how.

Key Responsibilities:

Technical & Practical Skills Facilitation

Deliver instructor-led, hands-on workshops in key DIY disciplines such as:

• Tiling (wall and floor)
• Basic plumbing (tap, basin, toilet installations, leak repairs)
• Painting and surface preparation
• Building and bricklaying basics
• Installing shelves, curtain rails, TV brackets, etc.
• Use of hand tools and power tools safely and effectively
• Ensure learners practice each skill in realistic, workshop-style settings using actual materials and tools.

Course Design & Material Preparation

• Develop and refine practical training courses aligned with seasonal customer needs and product ranges.
• Create engaging training aids, manuals, step-by-step guides, and safety checklists.
• Ensure training content complies with health & safety standards and promotes best DIY practices.

Sales Integration & Product Knowledge

• Link technical training with product sales by teaching how to:
• Recommend appropriate tools, materials, and accessories for DIY tasks.
• Upsell based on project type (e.g., recommending tile adhesive, spacers, grout, sealants).
• Offer after-sales support through knowledge of common DIY issues and solutions.
• Provide product demonstrations and train team members to replicate them confidently for customers.

Assessment & Certification

• Evaluate trainees’ practical competence through structured assessments, simulations, and observation.
• Offer internal certification upon successful completion of skills-based modules.
• Track participant performance and recommend further development as needed.

Store Team Development & Coaching

• Support Store Managers in identifying team training needs based on customer queries, product issues, or sales data.
• Offer refresher training and one-on-one coaching to underperforming or newly appointed team members.
• Act as a technical mentor and role model within the Company .

Workshop & Training Facility Management

• Set up and maintain training areas with tools, materials, safety gear, and demonstration setups.
• Ensure all training activities meet safety, cleanliness, and operational standards.

Key Competencies:

• Strong hands-on technical experience in DIY trades (plumbing, tiling, painting, general repairs).
• Confident, engaging facilitator who can explain concepts clearly to non-technical audiences.
• Ability to teach adult learners through physical demonstration, repetition, and practical feedback.
• Deep understanding of DIY customer needs and common challenges faced at home.
• A passion for teaching and developing others.

Requirements

Qualification and Requirements

• Relevant vocational training or certifications in one or more DIY trades (e.g., plumbing, painting, construction, building maintenance).
• Minimum 3–5 years’ experience in hands-on DIY, construction, hardware, or maintenance roles.
• Previous experience facilitating technical or vocational training is highly desirable.
• Knowledge of tools, materials, and best practices for common home improvement tasks.
• Experience in retail (especially hardware/DIY) is an advantage.

Other Requirements:

• Willingness to travel to stores.
• Ability to lift, move, and work with physical materials during training.
• Valid driver’s license (if travel is required).