Responsibilities

• We have an amazing opportunity for a Team Leader based in Parow, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

You Bring:

• 12 months experience within the Retail, Gambling or Betting industry.

A Bonus TO Have

• A Valid Drivers License
• 1-2 Years leadership experience

What You’ll Do For The Brand:

Branch Growth

• Ensure achievement of targets within your areas in accordance with branch budgets.  
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.  
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.  
• Team Member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches).

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.            
• Educate Team Members on all FICA Compliance.  
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.  
• Ensure adherence to credit card administration &EFT policies where applicable.  
• Ensure Team Member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting  

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).  
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management  

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area. 

Branch Appearance  

• Ensure that the branch is always neat and tidy according to Hollywood standards.  
• Ensure that that facilities are well maintained and in good working condition.  
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company’s internal control policy.
• Ensure compliance with company, legislative and legal requirements  
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.  
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.  
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.    
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any Team Member.
• Team Members on duty are not allow to take personal bets within the Branch.  
• Team Members are not allowed to be behind the terminal counters when off duty.
• Team Members on duty are not allowed to utilize the Limited pay-out machine.  

Communication

• Ensure all operational communication within the branch is circulated to all Team Members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management  

• Manage Team Member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service  

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.  
• Pro-actively address guest complaints and ensure guest feedback is positive.  
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.  
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.  
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.