Key Responsibilities

Team Leadership & Performance Management

• Motivate, support, and guide team members to deliver high-quality client reporting services.
• Provide mentorship and coaching to team members to build confidence, technical competence, and overall performance.
• Foster a culture of communication, collaboration, and continuous improvement.
• Conduct regular one-on-ones, performance evaluations, and development planning.
• Drive team engagement and create a positive work environment that encourages ownership and accountability.
• Proactively manage team capacity, including during peak and off-peak periods, and plan for leave cover.

Business-As-Usual (BAU) Deliverables

• Oversee preparation, review, and timely dissemination of all clients, investment, and regulatory reporting across various frequencies (daily, monthly, quarterly, annually).
• Manage daily operational reporting processes and ensure outputs are accurate and delivered as per SLAs.
• Maintain oversight of reporting calendars, checklists, and delivery schedules.
• Support and guide the team in resolving data, report generation, or formatting issues.

Risk Management and Internal Controls

• Ensure appropriate internal controls are in place and adhered to across all reporting processes.
• Identify and escalate risk items promptly, and support risk mitigation strategies.
• Maintain detailed audit trails and ensure accurate filing and accessibility of all reports and documentation.
• Promote a culture of risk awareness and compliance within the team.
• Monitor and report incidents promptly and accurately, ensuring appropriate follow-up and root cause analysis.

Process Improvement and Strategic Input

• Identify and implement opportunities for efficiency gains and process optimisation in client reporting.
• Lead or contribute to automation and system enhancement initiatives.
• Ensure training registers and multi-skilling efforts are maintained and executed effectively.
• Provide input into change forums and initiatives, highlighting the impact of proposed changes on reporting deliverables.

Reporting and Metrics

• Prepare and maintain management information (KPI reports, performance stats, dashboards).
• Monitor reporting volumes and quality metrics to assess performance and resource needs.
• Deliver timely insights and data to senior management to support decision-making.

Client & Stakeholder Engagement

• Manage client relationships and act as the key contact for all client reporting queries.
• Liaise confidently with auditors, service providers (e.g. IT and business support), and internal teams.
• Ensure client expectations are managed and met through timely and professional communication.
• Represent the reporting function in client service and relationship management forums.

Compliance and Regulatory

• Ensure reporting meets regulatory and client-specific standards and timelines.
• Stay up to date on reporting requirements, regulatory updates, and industry practices.
• Provide input into SLA development, reviews, and updates.

Ad-Hoc Tasks

• Handle operational and reporting-related requests from senior management.
• Ensure all ad-hoc assignments are completed accurately and efficiently.
• Support project work and cross-functional initiatives where needed.

Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Minimum 5 years of experience within financial services or investment administration.
• Experience in team leadership or supervisory roles preferred.
• In-depth knowledge of financial markets, pricing methodologies, and investment operations.
• Experience with financial systems and platforms.
• Proficiency in MS Office, particularly Excel.
• Professional certifications such as CFA, CA, or equivalent are advantageous