Purpose Statement

• Primary contact  between business stakeholders and IT teams in aligning technology solutions with business objectives
• To design, configure, and maintain automation and integration to systems across the Systems Development Lifecycle, which are aligned to business processes and relevant governance.
• To provide technical system support and query resolution and liaising with system parties to ensure timely resolution of technical issues.

Minimum Experience

• 2 – 4 years’ technical experience, such as in systems design and analysis, software development, systems engineering or similar
• At least 3 years experience in card processing and transaction switching products
• Experience within the functional area
• Experience working collaboratively with cross functional and technical teams.

Ideal:

• Experience of technologies relevant to the functional area.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology

Qualifications (Ideal or Preferred)

• Certification in ITIL
• Knowledge

Minimum:

• Knowledge and understanding of:
• Functional knowledge of the respective area
• Systems analysis methodologies
• Defining functional and non-functional requirements
• Documentation including assistance with drafting documents for technical requirements and training purposes
• Where applicable for the functional area:
• SQL (e.g. My SQL and Microsoft SQL)
• API integration (e.g. web services, REST Services, SOAP, etc)

Ideal:

• Knowledge and understanding of:
• ITIL Principles and the application thereof

Automation tools

• Object-Oriented Analysis and Design (OOAD)
• Project Management and coordination
• Banking systems and business models
• Card Processing
• Best practices for Quality Assurance (QA)
• Jira and Confluence
• Where applicable for the functional area:
• Programming and programming languages, enabling troubleshooting and escalation where required to Software Engineers. Could include:
• JAVA |  C# | Python, Powershell, Postman/Soap |NET Frameworks |XML |JSON |HTML |CSS |JavaScript

Skills

• Analytical Skills
• Attention to Detail
• Business writing skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Problem solving skills
• Conditions of Employment
• Clear criminal and credit record