Job Description

• An ISP specializing in providing INTERNET, VOICE and HOSTING Solutions, is seeking a permanent opportunity for a skilled and experienced Support Technician, based in Umhlanga, Durban.

Duties and Responsibilities:

• Answering support phone calls and emails
• Managing a ticketing system and updating customers until their issues are fully resolved
• Providing remote support and troubleshooting connectivity issues
• Proactive monitoring of connectivity to identify those in need of assistance
• Router and VOIP setup/configuration

Minimum Requirements:

Education:

• A Matric certificate (Grade 12) as a minimum

Knowledge and Skills:

• Must be able to work well within a team environment and manage deadlines
• Previous experience in networking and IT support will be an advantage
• A driver’s license and your own vehicle will be an advantage

Remuneration:

• Market related salary based on experience and qualifications