Duties & Responsibilities    

• Supervise and coordinate day-to-day security operations on assigned sites.
• Ensure compliance with company policies, client requirements, and relevant security regulations.
• Monitor guard deployment, shift scheduling, and attendance to maintain effective coverage.
• Monitor time and attendance to ensure accurate workforce management.
• Conduct site inspections and spot checks to ensure operational readiness and discipline.
• Report and respond to incidents, emergencies, and security breaches timeously.
• Maintain accurate records of incidents, occurrences, and daily activity reports.
• Ensure access control, patrols, and surveillance are carried out according to procedure.
• Ensure that access control personnel are adequately trained and equipped to perform their duties.
• Provide guidance, coaching, and support to security officers under supervision.
• Conduct on-the-job training when required to upskill and develop team members.
• Liaise with clients and management on security-related issues and provide professional feedback.
• Assist in investigations of incidents, accidents, or breaches of protocol.
• Enforce health, safety, and environmental standards on site.
• Drive continuous improvement in service delivery and customer satisfaction.

Skills and Competencies    

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Ability to manage teams effectively and maintain discipline.
• Good problem-solving and decision-making skills under pressure.
• Attention to detail with strong observation skills.
• Sound knowledge of access control, patrols, and incident management.
• Ability to monitor time and attendance systems accurately.
• Competency in conducting on-the-job training and coaching.
• Computer literacy (MS Office, time & attendance systems, incident reporting).
• Ability to maintain client relationships and provide professional feedback.
• High level of integrity, reliability, and ethical conduct.
• Knowledge of health, safety, and environmental standards.

Qualifications    

• Grade 12 / Matric (minimum requirement).
• Valid PSIRA registration (minimum Grade A preferred; Grade B will be considered)
• Minimum of 3–5 years’ experience in a supervisory role within the security industry.
• Proven experience managing teams in a high-pressure environment.
• Knowledge of time and attendance systems and workforce rostering.
• Valid driver’s license and own reliable transport (essential).
• Computer literacy (MS Office, emails, incident reporting systems).
• Strong knowledge of security protocols, access control, and incident management.
• Ability to work shifts, weekends, and public holidays as required.