Job Purpose

• Response to and resolution of incidents involving applications and related end user equipment used at the workplace.  Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk.  Support takes the form of investigating, identification, root cause analysis and resolution of incidents and problems, providing info about the systems, and escalating anything not resolved within defined service level requirements.

Key Performance Area:

Community Engagement (CE)

• Create a campus specific planner for CE projects and manage the implementation thereof for each site
• Ensure the active functioning of the CE committee of the Student Council
• Monitor, evaluate and analyse projects to inform future planning & measure impact of projects
• Management of the Student Council
• Plan and implement the SC election process
• Provide enough training, team building and development opportunities for the SC
• Ensure the active participation and engagement of SC members in campus life through the various committees, portfolios, meetings and other related activities as per the SC process

Social Awareness & Education

• Design and Plan effective Social Awareness & Education Campaigns aimed at addressing campus specific needs
• Manage the effective implementation of such programmes
• Evaluation and analysis of Programmes to inform future planning

Reporting

• Fortnightly Reporting on all KPAs
• Consolidated Semester Reporting
• Completion of all online tracking systems

Education:

Ideal:

• A Bachelor’s degree in Social Work

Alternatively:

• A Higher Certificate in Social Auxiliary Work
• Registration as a Social Worker/Auxiliary with the SACSSP

Work Experience:

• 2 -3 years’ experience.
• Experience working with the youth will be advantageous