Job Description

• At iKhokha, we’re on a mission to power small business, and as our Store Operations Co‑ordinator, you’ll help ensure our stores have everything they need to succeed.
• If you thrive in fast‑moving environments and love turning operational chaos into clarity, this is your moment.

So, what will you do?

• You will act as support to the National Store Operations Manager and overall Stores team.
• Your focus is administerial support, and 2nd point of contact in co-ordinating with both internal and external stakeholders on behalf of the iK Stores Channel.
• You are required to offer efficiencies in upstream escalations from store staff, management of financial budgeting elements, logistics processes for stores and oversight of overall stores policies and procedures as well as ad hoc administrational duties.

In addition to the above, you will:

• Assist with driving the sales, forecasting and reporting on targets within the stores structure.
• Read and report back on staff productivity in field, using the designated tool.
• Facilitate distributing activation elements, along with management of costs associated to these.
• Conduct frequent and consistent sales reporting.
• Assist with maintaining and improving efficiencies in store processes.
• Assist with providing stores with visibility on their designated performance metrics.
• Commission reporting.
• Ensure that stock shortages are escalated through to the relevant channels early and effectively.
• Assist with keeping stores updated on logistics and finance processes as well as facilitate communication between iKhokha stores and the logistics and finance departments.
• Stock level reporting disciplines to stores should there be stock shortages.
• Assist with communicating new device rollout updates.
• Assist with new product listings for stores.
• Deliver insights to management and propose improvements to better manage stock availability.
• Assist with ensuring Stock Management process is adhered to as per the Store SOPs.
• Monitor balance of stock for the regions to maximise business opportunities for each store.
• Develop new ways to detect, monitor and manage stock throughout the region with logistics and Ram for all regions.
• Assist with co-ordination of Store staff training by communicating with both store staff and stakeholders involved.
• Ensure that a high standard of administration is maintained across the channel.
• Ensure that all stores operate within the company’s corporate governance.
• Facilitate the consolidation of store admin requirements from stores.
• Management of store assets through an asset tracker.
• Facilitate the loading of relevant store assets to the designated company insurance.
• Facilitate vendor/supplier payments linked to the store network.
• Provide insights and visibility to company based stakeholders as and when required.
• Oversight of store reporting.
• Foster strong and trustworthy relationships with Store Managers and employees nationally.
• Liaise with Store Agents to drive promotional activity, competitions, and incentives to support iK sales.
• Provide daily reporting through the use of the companies chosen agent productivity platform.
• Monitor vacancy ratios per store against designated headcount.
• Reporting on profitability metrics per store.
• Assist in driving the discipline of logging required activity on the chosen system.

Qualifications

• Matric
• University degree/ National Diploma in Marketing, Sales, Administration or similar (advantageous)

Deal Breakers:

Minimum 2 years’ experience in retail administerial position, sales operations, retail sales, or retail supervisory role with the following:

• A clear understanding of retail or sales operations.
• Ability to analyse and compile sales reports.
• Commercial sense and process management.
• Ability to build and maintain relationships as well as analytical or numerical skills.
• Basic understanding of retail/ store processes as well as ability to interpret CRM data.
• Experience with commission reporting and calculations as well as financial budgeting.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• FMCG experience.
• Organizational and planning ability.
• Solutions oriented and excellent team-worker.
• Computer literate with knowledge of all Microsoft Office applications and proficiency using Excel and PowerPoint.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you’re accountable for.
• Enjoy hybrid, remote, and in office work models.
• Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.