Job Description

• To provide Integration application support, working as part of a team to support the production and non-production areas within the IT environment. Focus on support for multiple integration applications in the Private Banking area. 
• To support the Group Infrastructure and Operations practice in driving flow and maintaining cadence of release within the larger organisation by ensuring teams apply the Agile values and principles. He/she also provides valuable information across the practice to efficiently use resources and execute standards whilst delivering on business outcomes.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production

• Technology
• 8-10 years
• Quality checks the incidents raised for Integration Level 2 Support. Provision of user support in order to achieve 100% service availability in line with it business needs.
• Correctly diagnoses, resolves, documents and escalates system incidents through to resolution
• Run Critsits sessions for major outages on behalf of Integration team.
• Performs event management by monitoring dashboards and system environments. Monitoring of key systems to ensure proactive availability of applications to customers.
• Checking of various log files to ensure continued processing, and proactive error handling.
• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
• Trend analysis to identify hot spots (Daily , weekly , monthly, year on year)
• Daily Incident and SLA reporting
• As a subject matter expert (SME) mentor junior staff, recommend and implement fixes and patches as recommended by vendor.