Job Summary

• Provide customers with a mortgage solution at their convenience and in the process deliver on contracted sales targets through the delivery of superior customer service.

Job Description

• Maintain visibility, presence and networks with all Internal and External business partners.
• Execute action plans in order to meet the agreed and contracted Application, Final grant and Registration targets as per Performance Development plans.
• Engage with existing customers, identified through the relevant lead generation process, to establish possible re-mortgage needs and provide advice on mortgage lending.
• Travel to and meet with prospective customers or sources, at a place and time of their convenience, providing mortgage customer solutions, assisting in completing and submitting the application with all required supporting documents to the Production Centre for processing.
• Manage and track all submitted deals into the Production Centre by following the agreed tracking process and keep the customer and source informed of the progress and/or status of the application.
• Ensure that all business secured complies with the governance and compliance framework.
• Maintain agreed conversion ratios on application-to-grant and grant-to-registration as per the Absa Home Loan process
• Continuously explore and investigate all opportunities (e.g. Property shows, Auctions, Show houses, etc.) in order to increase sources of business and sales intake.
• Keep abreast of competitor activities by studying all available information (e.g. newspaper articles, Marketing campaigns) in order to proactively offer solutions to customers and sources.
• Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete applications
• Ensure that any query or complaint received from a customer is acknowledged and resolved as per laid down process.
• Ensure customer satisfaction by delivering outstanding customer service in line with the TCF (Treating Customers Fairly) principles which will result in increased sales and retention of Home Loans customers,
• Maximise on cross cell opportunities by way of Value added products such as Property Insurance, Life cover and New to Bank transactional accounts.

Education and Experience

• Required : National Certificate and NQF level 5 qualification
• Preferred : NQF6 Qualification in Business / Commerce
• Required : A minimum of 2 to 3 years in a Sales Roles.
• Preferred : A minimum of 2 to 3 years in a residential home loan finance role.

Knowledge & Skills:

• Sales & Customer Experience
• Property Finance knowledge
• Communication skills
• Entrepreneurial thinking
• Digital adoption
• Negotiation Skills

End Date: November 12, 2025