Core Description

• Ensure that all customer contract Schedules (incl. Service Level Agreements) are strategically conceptualised, formulated, negotiated, agreed and drafted in such a way that it optimally grows both Telkom’s customer base and revenue and achieve enhanced product offerings and optimal customer satisfaction. Responding to RFx and tenders as part of pre-sales support.

Key Deliverables / Primary Functions

• Manage and facilitate all customer contract requests.
• Develop and draft contract Schedules and Service Level Methodologies for use in customer specific solutions as well as standardized products and services.
• Maintain Contract/SLA related Standards, Policies and Procedures used within the BCX Group.
• Provide high-level support to pre-sales teams in order to satisfy customer needs. 
• Negotiate contracts in order to agree best possible deal, SLA, solution and pricing. 
• Build strategic relationships with all stakeholders (internal and external).
• Provide high level contracting and SLA support to the BCX organisation. 
• Create Breach, Service Level and Service Credit risk awareness within the BCX organisation.
• Engage with external and internal customers.
• Perform/facilitate ad-hoc Contract/SLA training and sensitisation sessions.
• Perform analyses/ specialist studies to keep up to date with market requirements and new trends.
• Standardise Contracts within the BCX Group.
• Respond to RF”X”/Tenders and unsolicited proposals.
• Upload contracts into ECM system and maintain contract metadata. 
• Manage customer contract requests and provide contract management reporting. 

Core Functional Skills & Knowledge

• Contract Management
• Professionalism
• Time & Priority Management
• Business Negotiation
• Relationship Building
• Punctuality
• Contract Risk Management

Core Behavioural Competencies

• Developing and implementing account plan or strategy
• People / Team Leadership
• Decision Making
• Meeting customer expectations
• Communication and Impact
• Job Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Paralegal / Commerce
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

• 5 years of experience. The experience must include relevant exposure to the ICT sector.

or

• If the highest qualification is grade 12, 7 years of experience. The experience must include relevant exposure to the ICT sector.

Certifications

• None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Interact with similar levels, Executive Levels and various stakeholders within BCX and customers

Special Requirements/ Employment Condition

• Valid Drivers license

Workplace/Physical Requirements

• Non-Billable
• Hybrid Remote Worker