- Job Type Full Time
- Qualification Bachelors , Matric , National Certificate
- Experience 3 years
- Location Gauteng
- City Johannesburg
- Job Field Sales / Marketing / Retail / Business Development 
Specialist – Accessories.Commercial Operations SA at MTN
Specialist – Accessories.Commercial Operations SA
Job Description
Operational Planning
- Compilation of channel quarterly, monthly and weekly sales forecast based on business plan, relating to selected accessories
- Analyse and compare combined Branded sub-channels forecasts with the Business Plan /Forecast channel forecast and address variances on quantity forecasted, mix, and ensure that only products in the selected roadmap are forecasted on.
- Rank accessories and track top 20 and top 10 % sales contribution; identifying their possible substitutes aligned with OEM roadmap of upcoming accessories
- Keep current on channel related activities that may influence the forecast numbers, such as new accessories
- Correlate data into accurate trend regarding accessories and information that will be utilized by the sub-channel and supply chain cross-functional unit
- From time to time coordinate with all concerned departments internally (marketing, trade marketing, sales planning and intelligence, supply chain support function) to facilitate accurate branded channel forecast
- Tracking and analysis of stock of accessories in channel trends
- Providing ad hoc reporting and analysis to support the channel development team
- Identify and explore innovative ways to enhance the demand planning activities within Devices
- Consider local conditions, as well as competitor activity to create competitive advantage
- Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to do support the business.
- Provide continuous recommendations to the BRC Store Build Team in regards to accessory merchandising principles and merchandising best practice.
- Perform routine in channel trade visits to identify areas of continuous improvement and successes from an accessory point of view providing recommendations to internal various departments.
Channel Operations Management
- Escalate stock deviations and variances as appropriate.
- Drive best practice, continuous improvement and innovation at process and procedure level.
- Drive best practice, continuous improvement and innovation at process and procedure level and initiate projects for business improvement.
- Identify system and process inefficiencies, make recommendations as required.
Relationship building and maintenance
- Build and maintain relationships with all stake holders.
- Follow up on and respond to all queries
- Maintain good communication and relationships within Devices
- Ensure excellent relationships with suppliers and OEM’s
Report Generation
- Periodically report on related demand planning activities to the relevant stakeholders as regards accessories
- Monitor the effectiveness of systems and present findings.
- Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
Budget Management
- Identify areas where money is lost and seek ways to reduce expenditure
- Identify opportunities to generate additional revenue
Customer Satisfaction
- Align service delivery to changing market segments
- Establish and build relationships with all relevant stakeholders including OEM’s, suppliers and store activities manager
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results
Responsibilities
Operational Planning
- Compilation of channel quarterly, monthly and weekly sales forecast based on business plan, relating to selected accessories
- Analyse and compare combined Branded sub-channels forecasts with the Business Plan /Forecast channel forecast and address variances on quantity forecasted, mix, and ensure that only products in the selected roadmap are forecasted on.
- Rank accessories and track top 20 and top 10 % sales contribution; identifying their possible substitutes aligned with OEM roadmap of upcoming accessories
- Keep current on channel related activities that may influence the forecast numbers, such as new accessories
- Correlate data into accurate trend regarding accessories and information that will be utilized by the sub-channel and supply chain cross-functional unit
- From time to time coordinate with all concerned departments internally (marketing, trade marketing, sales planning and intelligence, supply chain support function) to facilitate accurate branded channel forecast
- Tracking and analysis of stock of accessories in channel trends
- Providing ad hoc reporting and analysis to support the channel development team
- Identify and explore innovative ways to enhance the demand planning activities within Devices
- Consider local conditions, as well as competitor activity to create competitive advantage
- Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to do support the business.
- Provide continuous recommendations to the BRC Store Build Team in regards to accessory merchandising principles and merchandising best practice.
- Perform routine in channel trade visits to identify areas of continuous improvement and successes from an accessory point of view providing recommendations to internal various departments.
Channel Operations Management
- Escalate stock deviations and variances as appropriate.
- Drive best practice, continuous improvement and innovation at process and procedure level.
- Drive best practice, continuous improvement and innovation at process and procedure level and initiate projects for business improvement.
- Identify system and process inefficiencies, make recommendations as required.
Relationship building and maintenance
- Build and maintain relationships with all stake holders.
- Follow up on and respond to all queries
- Maintain good communication and relationships within Devices
- Ensure excellent relationships with suppliers and OEM’s
Report Generation
- Periodically report on related demand planning activities to the relevant stakeholders as regards accessories
- Monitor the effectiveness of systems and present findings.
- Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
Budget Management
- Identify areas where money is lost and seek ways to reduce expenditure
- Identify opportunities to generate additional revenue
Customer Satisfaction
- Align service delivery to changing market segments
- Establish and build relationships with all relevant stakeholders including OEM’s, suppliers and store activities manager
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results
Qualification
Education:
- 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
- Appropriate post matric qualification (Sales and Marketing / Business Management)
Experience
- Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
- Experience working in a medium organization
- Extensive experience and knowledge as pertains to the portfolio
Apply Before 09/08/2025
Method of Application
Interested and qualified? Go to MTN on ehle.fa.em2.oraclecloud.com to apply

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