Description of Role

• As a Senior Manager in Immigration Services, you will lead complex, high-impact client engagements across global mobility and immigration portfolios. You will be responsible for managing a team of managers and consultants, building and maintaining key client relationships, ensuring compliance with evolving immigration laws, and advising multinational corporations on strategic immigration planning. Your role combines technical expertise, operational oversight, people leadership, and client development.

Key Responsibilities

• Serve as a trusted advisor to senior HR, mobility, and legal stakeholders on strategic immigration matters.
• Provide guidance on cross-border workforce planning, risk mitigation, and global immigration compliance.
• Lead high-profile engagements for multinational clients, overseeing end-to-end immigration service delivery.
• Manage a team of immigration managers, consultants, and coordinators across multiple jurisdictions.
• Oversee immigration processes including work permits, visa filings, permanent residency, and compliance tracking.
• Ensure adherence to timelines, regulatory changes, and quality standards across all client engagements.
• Monitor global immigration regulatory changes and advise clients proactively.
• Research, read and interpret applicable legislation in order to appropriately draft advice to clients
• Develop internal protocols to ensure client compliance with government requirements and audits.
• Identify new business opportunities and drive proposal development.
• Collaborate with tax, legal, and mobility professionals to cross-sell integrated mobility services.
• Build client pipeline through relationship management and networking.
• Identify and drive opportunities for process improvement including use of AI and other technology.
• Mentor and develop junior staff through structured feedback and on-the-job coaching.
• Foster a culture of high performance, collaboration, and inclusion across the team.
• Financial portfolio management including WIP management, billing and cash collection
• Ensuring compliance with our risk management procedures
• Performance manager to allocated staff

Qualifications & Experience

• Minimum 9 years of relevant experience in immigration services or global mobility, ideally within a professional services firm or multinational corporation.
• Strong knowledge of global immigration legislation and practice in South Africa.
• Demonstrated experience managing complex client portfolios and teams.
• Excellent communication, client-facing, and project management skills.

Skills and Behavioural Attributes

• A high standard of client management skills. Excellent interpersonal skills. Independent thinker. Good report and advice writing ability.
• Excellent communication skills.
• Technologically literate: a good working knowledge of Microsoft applications
• Able to manage and oversee a team, including development of individual team members
• Manage and oversee client deliverables deadlines.
• Presentation skills
• Motivated and driven
• Ability to work on your own, a team player.
• Ideally this candidate will, in addition to deep technical skills in the area of immigration, have energy, enthusiasm and drive to grow their career and become a future leader of our business.