Job Description

• Complaints Resolution support: Log all complaints on customer care process system, accurately and communicate the reference number allocated by CCP to the customer via the preferred method of communication.
• Provide resolution to customer via preference; ensure proactive action is taken to enhance positive experiences.
• Create Operational Risk Management support: Assist relevant personnel and business areas with optimal positioning of Operational Risk within the business by creating awareness and understanding of operational risk by means of regular Operational risk trend reporting.
• Operational risk reporting: Collate Operational Risk Reporting for the BU, ensuring that all reports are compiled and forwarded, when required. Compile various Operational Risk reports as and when required by Group Operational Risk, and implement and maintain management information systems to aid reporting
• Reporting for various Committees: Collate relevant reports and papers to committees. Where required, provide ad-hoc reports to senior management.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: January 23, 2026