Job Summary

• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Claims assessment: Assess and/or process claims following standard operating procedures
• Customer Experience: Handle all customer interactions professionally and efficiently
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: October 21, 2025