- Job Type Full Time
- Qualification Matric
- Experience
- Location Mpumalanga
- Job Field Customer Care  , Hospitality / Hotel / Restaurant 
Service Supervisor at MORE Family Collection
Service Supervisor
KEY FOCUS AREAS
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate guest complaints where required.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
- Maintain par levels for crockery, cutlery, and glassware.
- Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.
REQUIREMENTS – QUALIFICATIONS AND SKILLS
- Sound knowledge of the highest level of F&B customer service in a luxury environment.
- Sound knowledge of local, regional and international wines, and other beverages.
- Sound knowledge of food and cooking methods, product and supply.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.
Method of Application
Interested and qualified? Go to MORE Family Collection on more.simplify.hr to apply
Leave a Comment