Minimum requirements:

Education:

• A B. Eng or B. Tech degree in Mechanical, Electrical, Electronic, Mining, or Industrial Engineering.

Proven experience:

• At least 6 years of hands-on experience in an Earth Moving & Mobile Equipment environment, or relevant GCC Engineering experience (Mines & Works / Factories).

Summary description of role:

• Leading Improvement Projects: Spearheading service operation improvement projects focused on internal process enhancement and loss elimination.
• Driving Customer Satisfaction: Executing project management tasks that directly enhance customer satisfaction.
• Technical Authority: Offering expert technical support and guidance to operations for troubleshooting complex system issues.
• Knowledge Transfer: Training, coaching, and mentoring operational staff and customers on Komatsu’s advanced machine ICT systems.
• Safety Advocate: Coordinating and participating in safety programs, investigating compliance issues, and contributing to accident investigations.
• Value-Added Services: Conducting site investigations and identifying improvement opportunities to drive cost-per-ton reductions.
• Data-Driven Insights: Preparing and presenting insightful graphical representations of operational data.
• Documentation & Collaboration: Creating Standard Operating Procedures (SOPs) and collaborating closely with OEMs, Senior Product Specialists, leadership, and operational stakeholders to resolve issues.