Key Responsibilities:

• Manage daily service operations, including workshop scheduling, staff supervision, and workflow optimisation.
• Lead, mentor, and develop a high-performing service team.
• Ensure adherence to health, safety, and compliance standards.
• Drive customer satisfaction and retention through quality service delivery.
• Manage budgets, track KPIs, and monitor service department profitability.
• Liaise with clients and internal teams to ensure timely vehicle service and repair.

Requirements:

• Proven experience in service management within the automotive industry.
• Strong leadership and team management skills.
• Excellent customer service, communication, and problem-solving abilities.
• Knowledge of workshop operations, service standards, and automotive compliance.
• Ability to drive efficiency and meet performance targets.