Responsibilities:

• Oversee the day-to-day operations of the service department
• Manage a team of technicians and customer service representatives
• Ensure timely and efficient delivery of services to customers
• Develop and implement service policies and procedures
• Monitor and analyze service performance metrics
• Handle escalated customer inquiries and issues
• Collaborate with other departments to improve service delivery and customer satisfaction
• Train and mentor staff to ensure high-quality service delivery

Requirements:

• 2-3 years of experience in a service management role
• Proven leadership and team management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Knowledge of service industry best practices
• Ability to work under pressure and meet deadlines
• Bachelor’s degree in business administration or related field (preferred)