ABOUT THE POSITION

• Santam Marine has available position for a Service Consultant who will be based in Johannesburg office.

RESPONSIBILITIES

• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
• Address unusual and non-standard customer issues including underwriting and commercial related queries.
• Receive requests for and generation of quotations
• Task related decision making within set policies and procedures
• Research to assist in addressing non-standard underwriting issues
• Update RM reports
• Create client profiles for identified risks
• Building strong customer relationships and delivering customer-centric solutions.

QUALIFICATION AND EXPERIENCE

• Matric or equivalent qualification
• FAIS accreditation required
• RE 5
• 2-3 Years Commercial Lines
• 6 months or more of experience in  Marine Insurance

SKILLS

• Familiar with Excel, Word, Intranet, Kit
• Knowledge of Marine products

COMPETENCIES

• Cultivates innovation
• Customer focus
• Drives results
• Collaborates
• Professional behaviour
• Commitment to quality
• Teamwork
• Resilience
• Immaculate interpersonal skills
• Ability to perform tasks under pressure.
• Attention to detail / accuracy.