MINIMUM REQUIREMENTS:

• (NQF Level 6) IT Diploma or equivalent.
• ITIL Foundation.
• VMware Certified Professional and/or Microsoft Certified: Azure Administrator Associate.
• Five years of relevant experience.

KEY RESPONSIBILITIES:

Management of systes in accordance with ITIL methodologies

• Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
• SLA Management for Service Availability.
• Follow the change management, incident management and problem management according to the ITIL Framework.
• Continuous Improvements.

Operational

• Provide solution design and technical recommendations for VMware infrastructure.
• Support and maintain VMware Site Recovery Manager (SRM) for disaster recovery (DR) testing and configuration.
• Implement and manage server migrations and cloning, including Sysprep, domain registrations, and patching.
• Maintain N-1 compliance for server OS upgrades to support PCI-DSS certification.
• Implement and maintain centralized license solutions (KMS) and Remote Desktop Protocol (RDP) authentication.
• Manage server security patching (create deployment packages, build release notes, and deploy to Test, Dev, and Production environments for 1000+ servers).
• Manage server application patching (e.g., Internet Explorer, IIS, .Net) across all servers.
• Oversee desktop security patch management for 1000+ endpoints (desktops/laptops).
• Develop and maintain patch schedules for continuous system security.
• Ensure compliance with security frameworks (PCI-DSS, NIST, ISO 27001).
• Build and deploy new servers, including domain registration and patching.
• Maintain Standard Operating Procedures (SOPs) and Low-Level Designs (LLDs) for SCCM, SCOM, Manage Engine, Intune and server OS standards.
• Monitor system health and performance using SCOM (System Centre Operations Manager).

Reporting

• Daily System Availability KPI Reports: Generate and provide statistical reports on VMware infrastructure and systems monitoring performance.
• Incident Management Reporting: Track and report on all logged, open, and closed tickets related to VMware and Windows Server environments.
• Ad-Hoc Business Reports: Compile and deliver custom reports based on business and ICT requirements.
• Automated Incident Reporting: Ensure daily automated reports of logged Incident Tickets using the Incident Management Tool (ITSM).
• Security & Patch Management Reports: Document and track patch deployment status for server security and compliance.
• Disaster Recovery & Backup Reports: Provide insights on SRM (Site Recovery Manager) testing, backup success rates, and DR readiness.