Role Purpose/Business Unit:

• To manage and optimise Vodacom’s digital library as a strategic knowledge resource, supporting employees of all eight OpCos, all subsidiaries, and strategic partners with high-quality information, research services, and curated content aligned with organisational goals.
• To manage and deliver high-quality research, data, and information services across the organisation. This hybrid role combines traditional reference services with advanced analysis, data interpretation, and AI-enhanced knowledge tools. 
• To serve as a central resource for accurate information, ICT industry insights, and evidence-based decision-making, helping drive business intelligence and innovation across functions.

Your responsibilities will include:

Vodacom Digital library Operations & Quality Assurance 

• Assume overall responsibility for the running of the Vodacom Digital library:
• Core operational oversight, ensuring systems, access, and content are maintained and optimised
• Ensure the delivery of high-quality information and research services to meet evolving business needs
• Evaluate AI and data analytics tools to enhance information discovery and operational efficiency
• Develop taxonomies and metadata structures to improve findability and information management.
• Promote critical data literacy, ethical AI use, and evidence-based practices across the organisation.
• Stay current with developments in information science, data analytics, AI, and ICT industry trends
• Build new library services and delivery mechanisms to meet the organisations information needs, and manage the existing library suit of products and services
• Support all Vodacom Employees and strategic partners with information and research (supervised by EHOD)

Manage all matters relating to Vodacom Digital library staff, training and marketing:

• Covers HR and development aspects, ensuring staff are skilled and the Vodacom Digital library is well-promoted internally
• Promote a culture of continuous learning and service excellence within the Vodacom Digital library team
• Drive upskilling initiatives to ensure library staff are equipped to work with emerging technologies and AI tools 

Establish and maintain a collaborative communication network between the Vodacom Digital library, Vodacom OPCOs, subsidiaries, and Vodafone Group  

• Collaborate with internal stakeholders across Business Units to understand and meet their information needs.
• Establish and maintain a collaborative communication network between the Vodacom Digital library, Vodacom OPCOs, subsidiaries, and Vodafone Group.
• Ensure seamless information sharing and strategic alignment across entities.
• Integrate partnership content with the Vodacom Digital library content and the reference and research process

Budget & Financial Stewardship 

• Manage the subscription services, memberships and publications budget for the Vodacom Digital library
• Facilitate and control expenditure within the Vodacom Digital library budget
• Ensures fiscal discipline and alignment with broader organisational budgeting
• Acquire and manage digital resources that support Vodacom’s strategic objectives
• Ensure cost-effectiveness, relevance, and alignment with organisational priorities
• Strategic resource curation to support Vodacom’s strategic imperatives
• Draft budget reports and other related documentation (motivations etc.) as required
• Administrative and reporting duties to support decision-making and transparency
• Manage relationships with Research companies
• Vendor & Licensing – Negotiate contracts, manage subscriptions, evaluate vendor performance 

Innovation, AI & Knowledge Systems 

• Build and maintain systems and collaborative communication networks for effective information management
• Interpret data and leverage AI-enhanced knowledge tools to improve access, insight, and automation
• Lead the implementation of new technologies and AI-driven solutions to enhance library services and user experience
• Identify opportunities for digital innovation and contribute to Vodacom’s broader digital transformation agenda 

Research & Information Support 

• Deliver expert-level reference and research support using both traditional and AI-powered tools across departments
• Act as a central resource for accurate information, ICT industry insights, and evidence-based decision-making.
• Handle complex research queries and develop specialised guides.
• Ensure that reference librarian expertise is a core competency within the team, enabling advanced research support and strategic insight delivery.
• Produce and disseminate subject-specific newsletters proactively for the ICT industry, highlighting key trends, data insights, and strategic implications.
• Provide timely, relevant information to support decision-making for EXCO and all Vodacom staff.
• Support Vodacom Group Strategy, including the strategy review process, and all Business Units with information.
• Address the information needs of Vodacom and its stakeholders for business and business development.
• Identify and communicate any indicators relating to ICT and Financial Services industry

The ideal candidate for this role will have:

• Bbibl degree or degree in Library and Information Science (MLIS) 
• Mininum of 5 years in corporate library environment
• Experience in corporate library services, research and analysis
• Library management
• Web based systems experience
• Experience in the ICT industry
• Proficiency in HTML coding 
• Excellent at using MS Office suite especially

Core competencies, knowledge, and experience:

• Thinking competencies, e.g. concept formation, information systems handling and interrogation
• Learning competencies, e.g. integrating various disciplines key subject matter into library collections
• Motivating competencies, e.g. team and morale building
• Action competencies, e.g. proactivity and performance driven 
• Library and Information Science practices
• Information research and referencing
• Collection methodology and process
• ICT industry
• Corporate Librarianship
• Analytical skills
• Work across functional areas
• Ability to interact at all levels
• Flexibility and energy
• Reference and Research Skills
• Planning and Organising
• People management
• HTML
• Transfer of skills
• Project and Time management
• Conceptual thinking
• Analytical thinking
• Facilitation
• Excellent English written and oral communication skills
• Presentation skills
• Leadership
• Future orientated
• Good judgement
• Strong follow through skill
• Self-motivation
• Enthusiasm
• Willingness to learn and improve own skills
• Adaptable

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 4 September 2025