Job Description

• The Faircape Group is a dynamic and diverse organisation with interests spanning Healthcare, Retirement Holdings, Telecommunications, Utility Management, Infrastructure Installation, Property Management, and more.
• We are seeking a proactive and detail-oriented Senior Property Finance and Utility Administrator to join our Inpower Management and Water Utility Solutions divisions.
• At Inpower and WUS, we deliver reliable, compliant, and forward-thinking utility solutions to clients across Cape Town and beyond. You will work within a highly structured support environment, backed by an experienced internal team that includes meter readers, electrical technicians, engineers, and utility specialists, all bringing a wealth of hands-on knowledge in this sector.
• This role is ideal for someone with a strong administrative foundation and a keen eye for detail, who thrives in a fast-paced, high-volume environment while knowing they are supported by a knowledgeable, collaborative team.
• If you enjoy working with data, billing, and utilities, and value both accountability and support,  this is an excellent opportunity to grow within a specialised and well-resourced environment.

Key Responsibilities

Customer Support & Query Resolution

• Handle customer queries related to consumption and charges.
• Respond to email requests from Portfolio Managers and internal departments.
• Process special billings and prepaid voucher requests.

Smart Meter Management

• Extract and analyze billing information from smart meter systems.
• Investigate and resolve billing discrepancies.

Municipal Account Administration

• Maintain accurate records of municipal invoices.
• Verify, analyze, and reconcile municipal invoices.
• Submit water meter readings to CoCT when required.
• Resolve municipal account queries efficiently.

Prepaid Vending System

• Register and manage prepaid meters.
• Generate prepaid tokens and replacement vouchers when requested.
• Extract reports and assist with prepaid system administration.

Financial Reporting & Budgeting

• Prepare monthly reconciliation reports for water and electricity management.
• Investigate variances and discrepancies in financial reports.
• Assist in budget forecasting and ad hoc financial calculations.
• Ensure accurate billing adjustments and contract updates.

General Administration

• Maintain organized records, ensure contracts are up to date, and verify billing accuracy.

Qualifications, Experience & Profile

• Matric (essential) | Financial qualification advantageous
• Background in finance, utility finance administration, or billing-focused roles (utility experience beneficial but not essential)
• Strong Excel capability with the ability to analyse, reconcile, and validate data accurately
• Proven financial acumen, including exposure to reporting, reconciliations, billing analysis, and basic budgeting
• Demonstrated ability to identify discrepancies, investigate variances, and resolve issues independently
• Confident working with metering data, tariffs, and usage-based billing within structured systems

Skills & Attributes

• Highly analytical and detail-driven, with a natural problem-solving approach
• Technically competent, comfortable working across spreadsheets, Google Workspace, and financial systems
• Clear and confident communicator, able to engage professionally with internal teams and customers
• Self-assured and accountable, confident in own judgement and execution
• Thrives in a fast-paced, high-volume environment with multiple priorities
• Service-oriented, with a strong commitment to accuracy, consistency, and customer confidence