Purpose

• The People Services Senior Advisor supports the day-to-day queries that are raised with the regional People Services team as well as providing guidance, support and coaching to line managers on foundation to intermediate cases, helping to develop the managers capability and skills to manage and resolve people queries and issues themselves.
• This is a fixed term position  for 12 months, as you cover a long leave. Start Between mid February and Match 1st.

Responsibilities

• Owns and is accountable for the prompt and correct delivery of all people administration activity and transactional processes across agreed business areas / region, focussing on the colleague experience.
• Contribute towards ensuring local HR compliance is adhered to from a legal point of view, ensuring all paperwork (including contracts of employment, pre-employment screening) are reviewed and updated in line with legislation changes.
• Provides advice and guidance across the full spectrum of people related issues, particularly discipline, grievance, capability/performance management and absence, and escalates complex, risky, or sensitive cases to relevant specialists and People Services Partners.
• Proactively coaches’ managers and colleagues to use Workday, adopt processes/practices, use policies and guidance materials.
• Produce reports as needed, alongside statistics and data to support people team processes & events e.g., engagement survey/performance review completion rates, holiday balances etc, ensuring reports are provided in accordance with data privacy.
• Supports project work led by People Service Partners/People Business Partners, Centres of Excellence, including works councils as required, and other projects to continuously improve the delivery of people services.

Location: Co-located with some of the regional team, hybrid working, office 2/3 days per week.

What we’re looking for

• Experience supporting a portfolio of countries across Africa ,
• Bachelor Degree in HR/similar field or able to show a proven record of knowledge and know how.
• Excellent service orientation with the ability to build strong relationships with regional teams, HR and business stakeholders, with evidence of working across geographical and cultural differences.
• Established experience in dealing with transactional elements of HR, including the full employee lifecycle.
• Demonstrated experience in managing employee relations especially in compliance to FairWork, investigations, and conflict resolution. Knowledge in nuances in state regulation is a plus.
• Basic understanding of Worker’s compensation is needed
• Well-organised and efficient; able to manage own workload, and to plan and manage tasks to ensure that deadlines and SLAs (Service Level Agreements) are met under pressure, even when things change.
• Nice to have: commercially minded, able to show the fiscal impact of decisions.
• Fluent English required and business fluent in another relevant language would be advantageous e.g. French speaking.