Business Profitability/Growth

• Implementing and managing activities of Relationship Managers in line with business segmentation value proposition and initiatives
• Achieve new customer relationship growth targets.
• Expansion of existing customers value chain.
• Achieve contracted balance sheet and income statement targets
• Continuous performance and relevant reporting

Relationship and Client focus

• Adequate customer engagement in support of the coverage team.
• Ensure Relationship Managers perform their duties in line with standards set.
• Client satisfaction measure.
• 100% minimum achievement of market share for existing and targeted One Bank names
• Perception of service as measured by KPMG – Segment to achieve Top 3 ranking in KPMG BICSS; Top 3 -100%, Top 4 (50%), below top 4 (0%) OR Internal NPS of 45

Credit and Risk Management

• Understand group credit policy and actively support Relationship Managers in structuring and presenting credit transactions to relevant credit committees.
• Manage credit maintenance requirements to comply with credit policy and procedures.
• Understand and manage risk and risk events and assist in implementing quick and decisive controls to manage and mitigate risks
• Central Bank Audit Report (min of a Moderate risk rating) -3%

Staff management.

• Management and leadership to the coverage team
• Ensure right people in right positions with minimal vacancy level
• Coach and mentor managers to achieve maximum results
• Continuous Performance Management

People Management

• Performance Management of direct reports
• Active Management of poor performance
• Leave Management of Direct Reports
• Coaching and mentoring Junior Staff members
• Ensure measures are in place for business continuity
• Fill at least 70% of critical roles
• Provide 50 training hours per employee annually
• Keep attrition rate below 10%
• Staff appointments and performance management of the coverage teams supported by Head of unit and Chief Human Capital Officer

Requirements

Educational Requirements:

• Typically, a minimum of a Grade 12 or equivalent.
• A financial FAIS accredited qualification such as a degree in finance, economics, or business is preferred.
• Must have RE1 and RE5

FAIS Compliance:

Must be registered with the Financial Sector Conduct Authority (FSCA) and

• hold the necessary FAIS qualifications (e.g., RE exams, Fit & Proper
• requirements).

Work Experience

• Minimum 5 year’s regional/provincial business banking team management in the relevant segments in the business banking environment.
• Minimum 5 years’ experience as Business Banker with a portfolio in the relevant business segment customer portfolios
• Experience in the financial / banking sector highly desirable