Detailed Responsibilities

• Liaise with travel designers/ Reservations Specialists/Concierge/GEL on all bookings in an operational capacity
• Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
• Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
• Keep updated with all WS and AP product updates, as well as technology updates
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:

• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• General destination knowledge on Southern or East Africa.