Job Summary

• Reporting to the Manager Executive (AVAF), the Business Manager coordinates and advances the work of the Office of the Head of Strategy, driving business performance, operational efficiency. The Business Manager represents the Office in delegated projects and initiatives that support the delivery of the Business Unit’s priorities and objectives.

Job Description

Accountability: Business Management / Enablement:

• Support the Office of the ME and BU Head in operational administration/ execution, working closely with the relevant forums across the Cluster, Functional and Control Units, this includes but not limited to MIS reporting, high priority business project implementation, strategy implementation, regulatory and other operational issues raised with the office of the ME.
• Furthermore, takes responsibility for the effective management of projects by coordinating the actions required , and provide specialist advice and support in assisting to manage and deliver on business initiatives.
• Develop an annual operations plan for the office of the ME, cascading plans into key events and calendar schedules.
• Assess suitability of all invitations to meetings or events which the ME receives against the BU calendar, business strategic priorities and diary permissions.  
• Manage governance of the business unit including but not limited to the timely consolidation & distribution of meeting packs, documenting, and tracking action items to closure,
• Track matters affecting the office of the AVAF ME and the Business Unit generally, providing regular updates to the Cluster and other relevant forums.
• Respond to enquiries related to the office of the ME in a timely fashion.
• Build and maintain successful working relationships with all members of the Business Unit (BU) ExCo, Cluster and Control Function ExCo’s, and their respective teams. This includes being able to coordinate with a wide range of offices, staff, and stakeholders, both internal and external to the business.
• Anticipate, identify, and troubleshoot issues of concern or significance; exercise discretion to provide timely information and necessary updates across multiple stakeholders.
• Act as an operational filter to the ME, overseeing the management of the BU to ensure smooth operations and distribute issues to the correct level of operational management for resolution by identifying issues at hand and delegating to the relevant team.
• Ensure matters requiring the attention of executive leaders are thoroughly developed, researched, and evaluated.
• Prepare letters, scripts, and other communications on behalf of the AVAF ME
• Coordinate and/or oversee the scheduling of strategic events, meetings, and other requests to balance and address key institutional objectives.
• Support and sustain a culture of service, professionalism, and continuous improvement in the Office of the ME and the AVAF Business Unit.
• Perform miscellaneous job-related duties as assigned by the people manager and/ or office of the ME.

Accountability: Strategic Governance Management

• Enable the AVAF strategy and delivery plans by operational implementation and adoption of business planning methodology, governance, and delivery objectives.
• Attend forums, project and management meetings to stay abreast of operational conditions and performance of the business priorities.
• Gather, investigate, research, analyse, and/or study information affecting the strategy, operations, or performance of the Vehicle Asset Finance Business Unit, and participate in institutional planning, policy development, and problem resolution as a member of senior staff.
• Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services.
• Develop relationships with business leadership and ensure that business improvement recommendations are monitored and sustained.
• Document the result of the AVAF Opco and Exco meetings in the form of minute and keep track actions that determine the next agenda and deliverables from the members of the meeting.

Accountability: Performance Reporting

• Research, write, edit and/or coordinate preparation of special reports, briefings, and presentations. 
• Analyse and produce a monthly integrated performance report with commentary about AVAF’s strategic performance (Scorecard)
• Analyse business delivery and continually monitor overall business performance to identify areas of improvement and devise operational plans to get the business delivery back on track.
• Develop relationships with business leadership and ensure that business improvement recommendations are monitored and sustained.
• Conduct and facilitate strategic and market analytics to drive out customer and business insights. 
• Extract key intelligence to present to the Management monthly to support their strategy definition and tactical change decision making.

Accountability: Stakeholder Management and Engagement

• Take initiative and responsibility for managing the expectations of stakeholders (internal and external).
• Act as an initial/ secondary point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relay the query to the appropriate individuals when falling out of scope.
• Establish and manage relationships with both internal and external sources of information / industry role players and clients in order to source relevant information.
• Accountability: Social Media Content Manager (OBO of the AVAF ME)
• Strategically position the ME, image of the BU and AGL brand on Bank approved social media and official engagement platforms.
• Create and post content in accordance with the scheduled social media timeline, policies and procedures of the Bank
• Work together with the Marketing, Brand and Communications team to make sure all content is pertinent and enhances the company’s reach, sales, and engagement.

Accountability: Operational Risk Management

• In the event of major issues referred to the Office of the ME, including those received from the Cluster Chief Executive or Office of the CEO, act as crisis coordinator and allocate tasks to the appropriate crisis teams.
• Monitor the potential impact of new tactical plans on the reputational risk of the business (to the extent that an event has occurred) and advise seniors in the business on appropriate action to take to minimize the risk.

Minimum Qualification and Experience: 

• B-degree in Finance / Commerce / Business Administration or equivalent
• Certification / qualification in project management an added advantage
• 5 years’ experience in a Financial Services Industry, particularly Banking
• 3 – 5 years’ experience in Finance (as a Business Partner)
• Business Acumen
• Commercial Astuteness
• Finance management
• Strategic Implementation
• Business Project Implementation and management
• Communication
• Analytical skills
• Coordinating
• Networking
• Social Media

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 28, 2025