About the Role

• As the Senior BA, you will drive end-to-end analysis, design, and optimisation of juristic client onboarding journeys. You’ll partner with Compliance, IT, Operations, and Product teams to balance regulatory rigour with seamless client experiences.
• Your work will directly influence how the bank manages KYC, AML, FICA compliance, and complex multi-entity onboarding, while contributing to a modern, digital-first client lifecycle.

Core Focus Areas & Skills

• Strong understanding of juristic clients (companies, trusts, partnerships, etc.).
• Deep expertise in KYC/AML processes, FATF, and FICA compliance.
• Familiarity with business banking products lending, transactional accounts, treasury, forex.
• Process analysis & mapping: streamline onboarding journeys and workflows.
• Data analysis: SQL/Excel/BI tools to track onboarding performance (error rates, turnaround times, etc.).
• Hands-on with digital platforms
• Integration awareness: APIs, risk/credit systems, and document management platforms.
• Strong grasp of South African regulatory frameworks (FICA, POPIA, AML).
• Ability to identify risk & control gaps in onboarding processes.
• Skilled in stakeholder engagement across compliance, product, operations, and IT.
• Proficient in BRDs, user stories, acceptance criteria, and documentation.
• Change management: helping business users adapt to new platforms.
• Balanced problem-solving mindset: compliance-first but client-centric.

Preferred Background / Domain Experience

• 8-10 years as a BA in financial services/digital onboarding/compliance-driven environments.
• Agile/Scrum exposure: backlog refinement, user stories, sprint ceremonies.
• Hands-on experience in digital transformation projects and client onboarding initiatives.

What We’re Looking For

• You’re not just a BA who documents requirements you’re a bridge-builder who can connect business, compliance, and technology while always keeping the client experience at the centre.
• If you’re passionate about transforming onboarding journeys, navigating regulatory complexity, and driving digital innovation in banking, we’d love to meet you.