Job Description

• Essential Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints.
• Agents are also responding to complaints from the social media platform.
• 2 years customer service experience
• Call Center experience
• Excellent communication skills
• Telephone Etiquette
• Strong written communication skills

Qualifications

• Essential
• Matric
• Fluent in English Preferred
• Contact centre qualification and customer care
• Computer literacy in order to operate customer related information systems