Job Description
Brief description

• The main purpose of this position is to drive or lead a team in providing functional support to the South African Reserve Bank’s (SARB) business applications, with a focus on testing, analysis, configuration and general support.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Drive or lead a team in providing functional support to SARB users with a focus on testing, analysis, configuration, system setup and general support.
• Drive functional analysis initiatives or lead a team of analysts/a cross-functional team on multi-year/long cycle projects.
• Lead engagements with clients, taking responsibility for managing relationships and client interfaces.
• Develop a partnership role with business owners and interact with clients independently to define future business requirements, identify opportunities for optimisation and propose and develop solutions.
• Support the relevant architect in defining, analysing and developing the business architecture, reference model, framework and implementation roadmaps required to enable the strategy.
• Manage change requirements and the supporting specifications and plan and coordinate user acceptance testing.
• Provide substantive input to support disciplines (e.g. systems development, project management, quality management and change management).
• Apply industry best practice to optimise effective and efficient business processes and procedures.
• Identify and register risks within their respective application’s functional streams and manage risk mitigation.
• Develop system training manuals, training plans and present training courses in support of new initiatives.
• Configure complex business processes and tasks (where appropriate) within a system to improve and provide specialised functional support.
• Assure the quality of the work and outputs of application functional specialists.

Qualifications
Job requirements

To be considered for this position, candidates must be in possession of:

• an Honours degree (NQF 8) in Business Administration, Computer Science, Information Technology (IT) or an equivalent qualification; and
• eight to ten years’ experience in the business analysis/application support/project environment, including the development and maintenance of existing software in applications, as well as in functional and business analysis within the application implementation and/or support environments.

Additional requirements include:

knowledge and skill in:

• industry, organisational and business awareness;
• quality assurance;
• continual improvement;
• continued learning and professional development;
• business transformation and optimisation; 
• elicitation techniques;
• business analysis practices, methodologies and tools;
• realisation and testing practices; and
• IT domain management.