REQUIREMENTS:

• An appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) within the Finance field with three (3) years appropriate proven experience in Employee Benefits which should include twelve (12) months supervisory experience
• OR an appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) within the Finance field with five (5) years appropriate proven experience in Employee Benefits.

DUTIES:

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Supervise payment processes within the Withdrawals Unit: Effective administrative supervision of the processing and authorization of pension claims.
• Administrative supervision of incoming claims: programming and distribution of pension claims for processing and authorization. Administrative supervision of Rejected and Redirected claims. Administrative supervision of payment and Master letters & Quality Assurance of authorized Claims.
• Administrative supervision of declined Tax Directives enquiries and Letters thereof. Administration supervision of claims 60 days and older on the MIS. Supervision of effective document tracking and management thereof. Effective daily productivity management by target(s). Effective error management by target(s).
• Submission of Statistics & Reports. Effective response and resolution of enquires. Achievement of Withdrawals Operational objectives linked to the Service Legal Agreement and Annual Performance Plan. Reporting of System problems. Supervise payment processes within the unit: Thorough explanation and interpretation of GEP Law, policies, rules and regulations. Monitor regular adherence to current processes and procedures and put improvements in place.
• Assistance in removing CIVPEN warnings before cases go to payments for finalization. Ensure safe custody of payment cases. Ensure customer queries are resolved amicably. Ensure escalated queries are attended to urgently. Check accuracy of manual calculations. Identify payments that need manual intervention or re-calculation. Authorize captured pension benefit and recover all liabilities. Report system problems and fraudulent actions and possible risks to Managers.
• Supervise the effective administration of the unit: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.